At InStride, we’re pioneering a new approach to workforce education. Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions. We unlock business and social impact to transform companies and people for the future. 

We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole. That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school. The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride. 

Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.

Role Overview

InStride is currently seeking a highly motivated and driven Sr. Customer Success Manager, Corporate Partners responsible for managing our most strategic clients, developing partner growth strategy, delivering on annual targets and retention objectives, identifying expansion opportunities, and improving overall client satisfaction. Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships across all levels with their partners and working closely with cross-functional teams across InStride and our academic network.

We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships.

This position reports to the Director of Corporate Partner Success.

Responsibilities

• Relationship Management: Serve as the primary point of contact and account owner for a portfolio of strategic corporate partners. Develop and lead key client initiatives across your partners’ organization and drive strategic engagement with them. Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship. Find opportunities for customers to act as advocates (e.g., testimonials, case studies, interviews).
• Partnership Growth: Accountable for proactively developing and implementing creative strategies to drive client growth including articulating return on investment, demonstrating strategic impact, analyzing success metrics, and using all available internal and external resources.
• Learner Experience & Success: Develop deep subject matter expertise on the end-to-end experience of our learners and corporate partners, identifying potential barriers, challenges, and opportunities, and drive adoption of our platform and academic offerings. Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support. Collect and synthesize significant feedback to advise on decision-making and product strategy.
• Consulting: Become a trusted partner across client organization on how to use education to achieve business / strategic objectives. Able to develop a mutually beneficial account plan with client consensus to jointly implement. Ensure clients are up to date on the latest product features, new academic programs, SEE standard methodologies and key initiatives.
• Operational Excellence: Establish and lead a cadence of ongoing syncs with partners and drive business reviews with leadership to evaluate success and align on upcoming opportunities. Understand partner outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback. Maintain up-to-date corporate partner information in Salesforce and other sources of documentation. Build presentation materials for various internal and external meetings. Play a key role in improving business processes and training team members.

Ideal Profile

• Bachelor’s degree AND seven (7) years of B2B consulting, customer success, account management or sales experience; OR Master’s degree AND three (3) years of B2B consulting, customer success, management consulting, marketing, or sales experience.
• Previous experience leading and growing customer relationships across a diverse set of organizations
• Able to work with all levels of individuals within an organization, up to C-suite leaders, with experience supporting high profile clients and executives
• Committed to results with a bias for speed and action with a high level of accuracy and attention to detail
• Strong analytical skills, with the ability to translate data into insights
• Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills
• Flexible approach, able to operate effectively with uncertainty and change
• Willing to travel as needed (up to 30%)
• Invigorated by the challenge of building an extraordinary business that delivers not only high revenue growth and compelling value, but also has a significant impact on society
• Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
• Driven, self-motivated and hardworking with a growth mentality

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.

Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing. 

For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

If you are looking to apply for one of our Remote opportunities, please know that InStride is only able to employ candidates from the following states.

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