Corporate Account Manager (Remote)

| Austin, TX | Hybrid
Sorry, this job was removed at 11:18 p.m. (CST) on Friday, January 28, 2022
Find out who's hiring remotely in Austin, TX.
See all Remote Sales jobs in Austin, TX
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Locations – Austin TX, Dallas, TX, Houston, TX, Sunnyvale CA, San Francisco CA, Los Angeles CA, Orange County CA, San Diego CA, Denver, CO, Phoenix AZ and Boston, MA. Surrounding locations with a reasonable commute to the cities listed will be considered.

About the Role:

CrowdStrike is seeking Account Managers to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively advocate for the customer -- focusing on high levels of adoption to ensure the highest degree of customer satisfaction. You have responsibility for ensuring timely renewals as well as upselling and cross-selling within your accounts. You will develop yourself as a trusted advisor that fosters champions to identify security initiatives that map to our solution set and roadmap.

The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.

Responsibilities:

  • Serve as the primary point of contact for clients while collaborating with Sales, Customer Success, and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.

  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.

  • Achieve a quota of new sales growth within customer base.

  • Be a customer advocate, driving relationships with key customers and creating new champions.

  • Identify whitespace in accounts and create value based presentations to promote upgrades and cross-sells.

  • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.

  • Devise and execute account strategies and plans to maximize account growth.

  • Provide high touch customer service, including escalation and coordination of support issues as needed.

  • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base. 

Required Skills and Experience:

  • Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. 

  • Technical aptitude and ability to learn new concepts quickly.

  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings

  • Must be a self-starter with the ability to work independently or in a team environment

  • A curious nature with a desire to learn and a competitive spirit.

  • High level of comfort handling client objections and negotiations.

  • Excellent time management skills.

Desired Skills and Experience:

  • Security or SaaS sales experience

  • Customer Success/Service background

  • Formal training in a recognized sales methodology

  • Prior experience using Salesforce or another CRM solution

Requirements:

  • 5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.

  • Bachelor's degree from an accredited college or university or relevant experience.

#LI-HK1

#LI-AR2

#LI-Remote

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

An Insider's view of CrowdStrike

How does your team reward individual success?

One way we reward sales reps is with opportunities to grow their skills and prep for their next role. Whether that’s extra shadowing sessions or running calls, we encourage our high performers to explore new avenues that align with their future goals.

Kristan C.

Sr. Manager, Sales Development

How do you collaborate with other teams in the company?

What I love about CrowdStrike’s culture is it’s very collaborative. Reaching out to the right people at the right time to assist our customers in a thorough & timely manner ensures that we have the right subject matter expert on the frontlines. It truly is a customer first mindset that defines our mantra of One Team, One Fight!

Thaddeus M.

Sr. Manager, Customer Sales

What does career growth look like on your team?

A core facet of our mission in the Sales Development organization is to serve as a talent pool for the sales teams at CrowdStrike. We strive to not only grow and develop our people to excel in our world, but to arm them with skills, knowledge, and tenacity they will need to be successful in their next role.

Alena C.

Director, Enterprise Sales Development

How do you make yourself accessible to the rest of the team?

With a global team, it’s crucial to be intentional in how and when we meet. I prioritize scheduling regular skip level meetings with my individual contributors and protect 1:1 manager meetings so I can be present and engaged. I always try my best to ensure the team feels well supported, no matter how busy we get.

Alyssa J.

Sr. Director, Global Customer Sales

How has your career grown since starting at the company?

Rapidly! From Day 1, the leadership team has been invested in my personal career goals and helped create a clear path to grow within the company. In just 3 years, I was able to grow from Corporate Account Executive to Manager of Corporate Sales.

KT T.

Manager, Corporate Sales SLED

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

More Jobs at CrowdStrike

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about CrowdStrikeFind similar jobs like this