Commercial Account Manager (Remote - US) at Automox

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Are you ready for a new way of working? Automox is launching organizations into the future with cloud-native IT operations. By ditching clunky legacy tools and automating soul-crushing manual tasks, IT admins can get back to more exciting, strategic work. Behind our effortlessly modern platform is a group of builders, innovators, and entrepreneurial thinkers breaking the status quo–and having a lot of fun doing it. Our values, culture, and community are shaped by real people doing really extraordinary work. 

Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. 

Ditch your daily commute, say goodbye to the typical nine-to-five, and embrace a new way of working at Automox.

OVERVIEW 
At the heart of our work here at Automox is our drive to raise the world's security confidence. We are seeking a results-driven Account Manager to join our world-class sales team. You will evangelize our modern endpoint management cloud platform to our customers.
 
This role requires self-motivated individuals and great teammates who are passionate about SaaS, activate participants in driving customer delight, and love to help our clients expand their use of Automox. Successful candidates will have demonstrated the ability to work within a team to drive customer retention and expansion with their outstanding knowledge of the product and the customer base of IT and Security Ops managers (or equivalent experience). Furthermore, successful candidates will possess the desire and comfort to step into a role that they themselves will help shape.

THE FUN STUFF

  • Drive Automox’s existing business revenue growth through renewals and account expansion opportunities through prospecting and partnering with Client Success Management (CSM) peers 
  • Develop strong relationships with Commercial Accounts to understand continually evolving business needs 
  • Coordinate with CSM and New Business teams to resolve customer concerns and issues
  • Develop processes and KPIs to effectively manage and track retention and growth pipeline
  • Identify revenue risks and create steps for risk mitigation in collaboration with CSM and Sales Leaders
  • Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership
  • Maintain customer database integrity, maintain complete/accurate records of sales activity in support system
  • Bring a great attitude as we develop a new team and all the fun that comes with building a great sales and overall company culture 

WHAT YOU BRING TO THE TABLE

  • Bachelor's degree and/or 2-4 years of account sales experience in the software security industry or equivalent
  • Self-starter, proactive, motivated, responsible with a passion for customer engagement
  • Excellent written and oral communication skills, professional and confident phone/email skills
  • Ability to work toward common goals in a self-directed team environment with minimal supervision
  • Comfortable with, and enjoy, a challenging sale, helping IT Managers and decision-makers see value in evolving their approach to security
  • Possess an affinity for SaaS
  • Technical aptitude to convey/articulate value-based propositions to a technical audience, including c-level
  • Practice and preach efficiency and have an intuition for opportunity
  • Demonstrated track record of success
  • You have the ability to work cross-functionally, lead projects, and make things happen
  • You take what you do seriously, but you do not take yourself seriously. Those without a sense of humor need not apply

SALARY
Our salary ranges are based on national averages and are determined based on the level of the position we are hiring for. The ranges are wide to leave room for variability in a candidate's skills, experience, and location all which impact where someone might come in on the range. Minimum base salary - $61,000

ABOUT AUTOMOX
Automox is the cloud-native IT operations platform for modern organizations. It makes it easy to keep every endpoint automatically configured, patched and secured – anywhere in the world. With the push of a button, IT admins can fix critical vulnerabilities faster, slash cost and complexity, and win back hours in their day. The future of IT Operations is cloud-native – and right now. Will you join us?

TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
Work from anywhere in the USA
Competitive Salary
Equity for Full-Time Employees
Unlimited PTO, generous sick time policy
$20 a month to connect virtually with colleagues
Active Giving committee and employee-led communities 

Health & Wellness
Comprehensive Health Plans with generous employer contributions
100% Company paid Short Term/Long Term Disability and Life Insurance
Company HSA Contribution: $100-$150-$200 per month based on tier
Gender Affirmation Coverage on Cigna Medical Plan (including surgery)

Happiness & Well-Being
$50 per month Lifestyle Spending Account
Internet Reimbursement - $50/month
$750 Home office stipend
$10k Adoption Benefit
Comprehensive Family Planning Covered on Cigna Medical Plan
Up to 12 weeks paid leave for new parents

Automox policy requires that all employees be vaccinated for Covid-19 in order to travel for work or participate in in-person events with other employees, clients, and vendors. Vaccination is not a requirement of employment.

LOCATION
We are a fully distributed company and have remote workers throughout the United States, and some parts of Canada.

We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • InDesignDesign
    • JIRAManagement
    • TrelloManagement

An Insider's view of Automox

What projects are you most excited about?

We've got an ambitious list of customer improvements on the horizon, one being a full rewrite of our app in Vue.js which will phase out our legacy framework. This meticulous process has forced decisions around which areas of the UI can also improve and is a big endeavor that will reduce both developer and customer friction in really rewarding ways!

Kara Loo

Software Engineer

What are Automox Perks + Benefits

Automox Benefits Overview

Our perks and benefits are thoughtfully curated to keep our folks happy, healthy, and engaged. There are countless reasons to join Automox but here are a few of our favorites.

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Diversity manifesto
Diversity Employee Resource Groups
We have an active slack group called Celebrate Diversity where we share current affairs, have a quarterly book club that reads books on DEI topics and where we recognizes holidays around the world.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to %90 of out of pocket expenses.
Wellness Programs
We give every employee $300 a year to use towards their personal wellness needs. This stipend is flexible. Need running shoes? Pay for a ski pass? Down payment on a Peloton?
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
50% of everyone's annual bonus is based on individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We believe the secret to a happy and healthy team is work-life harmony. This means shaping work to fit your life and not the other way around.
Remote Work Program
Our office-free culture builds teams by talent, not location.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 1 for eligible adoption expenses and 6 weeks of paid leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Lunch is on us! We organize monthly virtual lunch groups so people can get to know teammates from across the country.
Home Office Stipend for Remote Employees
Employees are able to submit reimbursements up to $750 to create their home office. Every employee will receive $50 mo to cover additional charges for the internet.
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

We are disrupting the status quo and leaving legacy thinking behind. From breaking down industry barriers to shaping the future of how the world works—we believe our growth is limitless. At our core, we are visionaries, builders, and innovators bent on tackling challenging and rewarding work. Innovation shouldn’t stop at technology, that’s why we shape our values, culture, and community around people, not outdated conventions. Join the cloud-native revolution.

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