Description

Client Services Account Coordinator

Location: Virginia Beach, VA

Department: Global Client Services

Job Type: Full-Time

Shift: Mon-Fri 10:15AM-7:00PM; Essential Personnel

We are on a mission to Save Lives, Restore Health, and Give Hope. Do you have the passion that drives our mission?

LifeNet Health is the largest nonprofit organ procurement organization and tissue bank in the United States; as well as a leader in the field of bio-implants and regenerative medicine. We're looking for dedicated team members who value safety, quality, innovation, and service to support our goal in improving the quality of human life through organ and tissue donation.

How you will contribute to LifeNet Health's success:

As the Client Services Account Coordinator, you will provide customer service and administrative support for LifeNet Health's internal and external customers, partners and other clients. Receive and coordinate consignment, special fee and other special requests. Manage collections efforts for their assigned region. Provide customer service and technical support to client and potential clients striving for the highest level of customer satisfaction and loyalty.

What you'll do:

• Manages and coordinates all regional audits, all billing issues; coordinates and resolves all customer service complaints with their region.
• Processes and coordinates necessary customer transactions (such as, but not limited to orders, billing returns and consignment orders.)
• Manages and coordinates all regional requests for consignment and special pricing with the Sales Administration Group.
• Works closely with LifeNet's internal and external customers and alliance partners by providing support and feedback regarding clients in their region.
• Maintains a working knowledge and staying up to date on all LifeNet Health allografts and associated knowledge of LifeNet Health's alliance partnerships.
• Provides back up phone support within the department as needed.
• Rotates weekly on call responsibilities involving emergency orders and customer service issues.
• Maintains a working knowledge of tissue banking principles including procurement, processing, and application techniques.

What you'll bring (Minimum Requirements):

• High School Diploma or GED
• 3 years' Experience in dealing with customers in a call center department or customer service department; or an allied health organization.

These would be nice too (Knowledge Skills and Abilities):

• Demonstrated computer skills Working knowledge of Microsoft programs.
• Effective written and oral communication skills

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.

• 403(b) and Pension Plan
• Medical, dental, and vision coverage
• Corporate sponsored events (Chili Cook-Off, 5K, Celebration of Life Gala, and many more!)
• Work-life balance with generous paid time off
• Tuition reimbursement
• Personal career and skill development opportunities
• Wellness Program
• Food Truck Thursday (at participating locations)
• Employee Assistance Program (EAP)
• Dedicated and passionate co-workers

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.