Client Sales Associate

| Santa Monica | Hybrid
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FIGS is looking for a Client Sales Associate to work closely with our Teams customers to ensure that they have a memorable and awesome experience. As part of Teams, you will provide support to FIGS’ thousands of Teams which include major hospital systems, franchise health care organizations, and large medical practices.

You will also partner directly with Teams’ Relationship Managers to onboard and support new and existing Teams’ customers. The ideal candidate loves helping others, is internally motivated and is process-oriented. The role will report directly to FIGS’ Director of Teams. 

This position will include an hourly rate compensation, full benefits including paid time off, health, dental, vision, and 401k. The hours for this position are 8:00-5:00 pm PT.


What you’ll do: 

  • Response to new leads across Zendesk and HubSpot to sell the value of being a FIGS Teams’ customer
  • Provide white-glove support to existing customers via email and telephone including building orders, handling returns, and payment issues
  • Answer around 20 calls per day from new and existing customers to support them in their buying journey
  • Work cross-functionally with internal teams to meet timelines
  • Become an expert on FIGS’ products and buying experience
  • Build deep relationships with top customers


Requirements: 

  • At least 1 year of experience in a sales or customer-facing role
  • Passion for helping customers and health care professionals
  • Strong listening, problem-solving, and organizational skills
  • Excellent verbal and written communication skills
  • Ability to work under pressure in a fast-paced environment
  • Proficiency in Microsoft Office and Google Suite
  • Experience with reporting tools, CRM, and e-commerce processing 
  • Zendesk and HubSpot knowledge a plus
  • Highly reliable and accountable 

A little bit about us…

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

More Information on FIGS
FIGS operates in the Design industry. The company is located in Santa Monica, CA. FIGS was founded in 2013. It has 340 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Pair programming. To see all 8 open jobs at FIGS, click here.
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