Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our team manages relationships for a strategic third-party client. We handle their merchant servicing for a select portfolio of customers.
What you will be doing
You will be using your customer service/account management experience to deliver an exceptional customer experience for the select portfolio of customers managed.

• Answer low-volume incoming calls from our main 800 line Mon-Fri.
• Ability to multitask between managed and unmanaged portfolios
• Ability to meet SLAs and stay on top of assigned requests.
• Host conference calls with assigned clients as needed.
• Educate our clients on how to use our system.
• Work on side projects or tasks assigned by leadership team
• Will need to be able to work late shift of 10a-7p 2-3 times a month.

What you bring:

• Exceptional customer service experience
• Knowledge of MDS and IQ
• Ability to analyze problems and produce a range of options to arrive at preferred solution.
• Ability to communicate effectively in a variety of written and verbal formats with a wide range of people; external individuals, organizations and agencies
• Experience in implementation of work streams to deliver commercial solutions
• Experience of working with senior management
• Strong understanding of payment processing.

Added bonus if you have:

• Expert user of Microsoft Project, Visio and Office
• Strong client presentation skills
• Ability to analyze problems and produce a range of options, culminating in a preferred solution

What we offer you

• A broad range of professional education and personal development possibilities - FIS is your final career step!
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Great work spaces with dedicated and motivated colleagues

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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