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Job Category
Customer Success Group

Job Details

The CDP Success Architect is a subject matter authority (SME) within our Strategic Customer Product and Partner Engagement (SCPPE) - Marketing Cloud Experts team. This person will need to bring a mix of Marketing Cloud and CDP product and domain expertise to deliver high value customer engagements. This role drives the relationship and alignment with TMP Product Leaders to help ensure that CSG Field and CSG GTM professionals have the tools, enablement, and information they need to be successful in their jobs as it relates to Marketing Cloud products.you are laser-focused on customer success, field support, issue investigation, curating and distributing product and feature standard methodologies' content. This is an Individual Contributor role.

Responsibilities

• Working directly with customers providing strategic recommendations based on needs identified by the account team. This role is passionate about driving product-solution adoption and value realization with customers
• Provide subject matter expertise as warranted via customer needs and business demands including but not limited to cloud-team operations, pre-sales support, field assistance, etc
• Lead presentations, webinars and other learning events tailored to field delivery partners to showcase customer use cases and reference architectures
• Nurture and grow mutually beneficial relationship with Marketing Cloud/CDP TMP product owners on selected products and features
• Support new product/feature/capability adoption programs for specific Marketing Cloud/CDP features and capabilities
• Provide content expertise and thought leadership for product implementation standard methodologies guides, and enablement assets
• Participate in CSG Voice of the Customer inputs and review VOC feature requests with product owners for release priority
• Participate in program development and execution that helps to amplify expertise across the Marketing Cloud customer base and internal partners

Skills and Requirements

• Extensive enterprise consulting experience, including implementation and delivering value with Marketing Cloud products
• Detailed understanding of the fundamentals of digital marketing and complementary Salesforce products and how our customers use the platform to run their business
• Familiarity with Marketing Cloud technical architecture: APIs, Standard and Custom Objects, APEX
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and crafts comprehensive solutions
• Develops visually rich and professional conceptual design documents targeted to audiences with varying ranges of technical expertise
• Conducts solutions presentations and earns customer acceptance to solution design
• Strong proficiency toward presenting complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and craft sophisticated wireframes, workflows, and diagrams
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
• Strong communication skills, with the ability to convey the message to varying audiences.
• Strong presentation skills. Able to optimally present and defend point of view to a variety of audiences
• Ability to work independently and be a self-starter, prioritize, multitask and perform optimally in a fast paced environment
• Occasional travel (expected average 20-30%); only applies when travel is permitted

For Colorado-based roles: Minimum annual salary of $107,300 You may also be entitled to receive bonus, restricted stock units, and benefits.

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