The Role: Business Development Representative(inbound)

$18 / hour + $750 monthly performance comp

At Chapter, we're in build mode; majorly expanding our team while also growing as a company. We are looking for a Customer Ally who is passionate about helping aging Americans determine how Chapter can help them find the best Medicare plan available. Your mission every day will be to answer inbound phone calls from our highest intent leads. You'll help the customer determine the next steps in their Medicare journey by partnering them with one of our Medicare Advisors. At Chapter every Customer Ally is committed to providing outstanding service to our prospective members.

To become an amazing Customer Ally with Chapter we will help you learn a deep base of Medicare knowledge so you can quickly assist customers and get them handed off to one of our licensed Medicare Advisors. You do not need to be licenses to become a Customer Ally. Should you wish to become a Medicare Advisor in the future we will assist with the state licensing process.

What you’ll do:

• Serve as the initial, kind, and supportive voice in the Medicare decision cycle to filter and qualify top-of-funnel, inbound leads over the phone
• You will be the first person a prospect engages so you must be comfortable talking to strangers, communication Chapters value proposition and generating excitement in the Medicare journey
• Strategically ask questions to identify potential prospects on every inbound call
• Guide each inbound caller to get the assistance they need even if it is outside of Chapter expertise
• Expertly document notes from each call in our CRM system
• Communicate each prospects needs to the Medicare Advisor you’re transferring the lead to in order to set them up for a successful conversation post handoff
• Work with the Advisor Ops & Marketing teams to provide patterns of customer inquiries so
• Represent Chapter with kindness, professionalism, and dignity at all time

What you'll need

• Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills
• Experience working in a customer-facing position (examples: customer service, retail sales, waiting tables, bartending, campus services, phone banking)
• Strong and articulate telephone personality and the ability to create rapport with potential Medicare Members
• You thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled
• Take initiative and truly own your success
• You are coachable, you are resilient, you are solution oriented and enjoy coming to the table with great ideas
• $18 / hour + $750 monthly performance comp

Benefits & Perks

• Chapter covers 100% of employee health insurance premiums
• Membership at One Medical (concierge medicine)
• Free lunch every day
• Fun office environment and friendly co-workers
• Join a BuiltIn NYC startup to watch in 2022
• Generous parental leave

Why We Exist 

Every morning, 10,000 Americans wake up and begin their first day of retirement. For these older Americans, determining how they manage healthcare during this period of their lives will be critical. For most, this will involve navigating Medicare (healthcare coverage for retirees over 65). Yet, the process of navigating Medicare is arduous and complex.

There are over 20,000 permutations of Medicare plans in the U.S., and choosing the wrong plans at the wrong time can result in penalties, exorbitant healthcare costs, or insufficient coverage. Chapter exists to reinvent the way Americans transition into retirement, starting with Medicare.

Our team has built industry-leading, proprietary technology that helps retirees easily and effectively navigate Medicare to fulfill a simple promise: Help retirees find the best health coverage to meet their needs while reducing what they pay for it. We're a passionate team that is backed by some of the leading names in venture capital, including Peter Thiel, Addition, Susa Ventures, Maverick Ventures, XYZ Venture Capital, Core Innovation Capital, and Health2047 Capital Partners.

What We Do

Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific coverage to choose, and how to maximize the benefits from their coverage. 

Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. Our promise is simple: we want people to improve their health coverage while reducing what they pay for it. 

How? Our platform searches every Medicare option available nationwide, while others search only a subset of plans, which is the norm in the Medicare market. 

This full search is why we find savings and benefits that others miss. 

We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.

We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.