Business Development Representative (NYC)
About Kustomer
Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.
Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Facebook. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!
About the Role
As a Business Development Representative (BDR), you will support the Kustomer sales effort in multiple functions while developing your skills for the Account Executive role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation, leading qualification phone meetings, and facilitating the closing of deals by leveraging the Kustomer knowledge base. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams, corresponding with customers and driving Kustomer’s message to the market.
You'll be responsible for:
- Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
- Identifying target customers for Kustomer through email, phone, and social channels
- Maintaining active engagement with leads through informed, creative follow-ups
- Researching and developing prospective accounts
- Working closely with account executives to identify qualified accounts and define strategies for outreach
- Partnering with marketing to deliver proper messaging and identify the best target market segments
- Achieving quarterly quotas for developed leads and closed business
- Facilitating the onboarding of companies with simpler requirements, leveraging our knowledge resources
- May involve handling sensitive personal data
Your qualities:
- 2 years of experience, previous work with SaaS Sales preferred
- You are able to quickly engage potential customers over email, phone, and in person
- You’re clear, concise, and accurate in your communications, both written and verbally
- You learn quickly and you’re excited by new technologies, quickly mapping them to business processes
- You possess grit and don’t shy away from rejection
- You’re hungry to progress your career and make money
- You know how to effectively manage your time to complete objectives
- You have experience being accountable to metrics, often exceeding them
- You thrive in a high energy team environment
Benefits
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, and a generous vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
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