We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

The Role:

The Business Development Manager - Vacuum Chamber Solutions Service is responsible for driving profitable growth of the US Semiconductor On-tool service business by identifying new OnTool Service offerings, developing of commercial strategies, key account plans and market sector plans for all Semiconductor OnTool offerings. This role will also act as the Voice of the Customer to provide guidance for product development and deployment.

Main Responsibilities:

• Assists in developing service revenue, margin targets, forecasts, measurements and reporting of achievements.
• Assists Service Sales Director in defining annual service share and penetration targets with the Business Line Managers and the Customer Center General Manager.
• Acts as part of the US Customer Center Service management team to develop the supporting infrastructure and resources required to deliver Customer Center and Divisional strategies.
• Assists in the management of all aspects of Service regional pricing policy and discount entitlement management (services and spares) for On-tool services, within global guidelines and in collaboration with Equipment Business Line management, to achieve an optimal balance between market share and business profitability in the region.
• Drives, coordinates, and reports on the implementation of new Service Products and Service Marketing campaigns in the region.
• Contributes to the development and delivery of marketing collateral and training materials for Edwards Service, Sales, Customer Care staff, channel partners and Distributors if appropriate.
• Collaborates with Sales and Service Operations management to define service elements of integrated equipment and service account plans for key customers, to ensure that achievement is regularly reviewed, and to adapt plans as circumstances require to maximize long term total business opportunity with those customers.
• Develops financial models to quantify and demonstrate the value of performance-based service contracts to our customers, to quantify the anticipated risks and rewards for the business, and to monitor and report the actual performance of executed contracts.
• Assists in developing, measuring and reporting revenue, margin targets, and forecasts.
• Supports the service supply chain and Service Technology Centers (STCs) to achieve share and penetration targets.
• Assists in the development of regional pricing and discounting policy within global guidelines.
• Drives, coordinates and reports on the implementation of new service products and marketing campaigns.
• Contributes to the development of marketing and training materials to allow all stakeholders to understand the value proposition of our service offerings.
• Collaborates with service and sales to define and present service plans and proposals for key customers and ensures that plans are reviewed regularly and adapted as needed to meet achievements.
• Develops models that can quantify the value of performance based service contracts to our customers, anticipates risks/rewards to Edwards, and reports actual performance of established contracts.
• Obtains and compiles information on our equipment and competitors in region to propose strategies and build a customer preference for Edwards over alternative.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from [supervisor/ manager] and other duties as assigned.

What We Expect of You?

Education level

• Bachelor's degree in technical discipline or equivalent experience.

Relevant Previous experience

• Minimum of 5 years in advanced technology environment.
• Minimum of 3 years in marketing, product managment or other commercially-oriented role in a service business or Business-to-Business Sales.

Knowledge areas/Skills

• MS Excel, Word, Powerpoint

Other requirements

• Availability for regular travel within US and occasional travel internationally.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Excellent communication and administrative skills.
• Excellent customer facing skills.
• Customer facing managerial experience preferred.

What you Can Expect of Us?

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.