Q2
As passionate about our people as we are about our mission!
Remote

Business Consultant

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Q2 is seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will be reporting to an Implementations Delivery Manager and will engage on multiple online banking implementations concurrently. Business Consultants provide subject matter expertise while working within various Q2 implementation project teams. You will develop, deliver and train best practices in both technical and non-technical aspects of a project. The Business Consultant inspects for gaps in training, work aids, and execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams including various client disciplines. May communicate in various forms to Q2 and Client Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings. These communication events can include consultative recommendations, setting expectations, developing requirements, negotiating, and facilitating conflict resolution.

RESPONSIBILITIES:

  • Assesses project risks and builds mitigating strategies

  • Trains others in best practices and proper execution

  • Participates in the building plans and guides teams through key on-site activities

  • Works with Solutions Architect and Development to ensure suggested solutions are feasible

  • Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live

  • Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement

  • Supports case management and timely issue resolution by facilitating case reviews

  • Acts as subject matter expert in product features and functionality 

  • Helps to build requirements and solution design

  • Analyses customer’s business and makes recommendations

  • Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to

  • Helps to oversee testing and case resolution

 

EXPERIENCE AND KNOWLEDGE:

  • Typically requires a bachelor’s degree in business or management and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

  • 5 years of experience in project management or the financial services industry including previous experience in a similar consultative role

  • Familiarity with enterprise software deployment architecture and methodologies

  • Knowledge of effective business requirements practices and support methodologies

  • Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Excellent people and teamwork skills

  • Remains calm, diplomatic, and cooperative under stressful conditions

  • Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task

  • Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines

  • Ability to trains individuals 1-on-1 and in a classroom environment

  • Passion for improving processes and a commitment to customer satisfaction

  • Ability to travel up to 30% of the time

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employees success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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