Pennymac

Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.

Greater LA Area

Hybrid

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Sales//Account Management//

Broker Account Manager at Pennymac (Greater LA Area)

Sorry, this job was removed at 9:33 a.m. (CST) on Saturday, January 29, 2022

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Overview
Responsible for operational management of loans within an assigned client segment and is also the external contact for all loan level and strategic fulfillment issues. The role will focus on feedback to both internal and external customers on loan quality and operational efficiency as well as client consulting and advocacy. This role is responsible for the end to end client experience of funding loans with PennyMac.
Job Description

Conduct daily review of active pipeline and identify appropriate client follow-up actions
Interact with external clients providing reporting highlighting items requiring action, working with clients to solve open loan level items
Conduct client outreach to solicit feedback, provide trending and position the PennyMac value proposition
Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions
Identify and resolve client issues/friction and escalate to management as appropriate
Work with internal Account Executives to deepen client relationships and drive repeat business
Interact with multiple departments to expedite processing and/or issue resolution Manage inquiries to other Client Support functions to ensure consistency and accuracy
Maintain communication channels with internal and external partners
Serve as a primary contact regarding customer needs on PNMAC products, programs, and services
Lead onboarding and training for new clients
Manage individual SLAs and turn times on all loans in their pipeline
Conduct quarterly book reviews and loan level file review with senior PAM
Use all resources to resolve loan issues escalated by the client, sales or management
Complete special assignments necessary to support business strategy
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience
Minimum 3 years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
Functional understanding of applicable Federal, state and local lending regulations.
Demonstrates expertise in a variety of Industry concepts, practices & procedures.
Demonstrate ability to plan and execute stated goals
Basic software proficiency including Microsoft Office Suite.
Communication - Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner. Speaks and writes clearly and persuasively and competent group presentation skills
Interpersonal Effectiveness - Maintains a positive attitude and provides exemplary internal and external customer service.
Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment

Years of Experience:
3Education:
Bachelor's Degree

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Kisha Parker

Executive Vice President of Corporate Sustainability

SUSTAINABLE BUSINESS PRACTICES

How much difference can one company make?

Pennymac's focus on environmental, social and governance (ESG) impact underscores a strategic shift from “corporate responsibility” to “corporate sustainability.” Environmental impact is championed through recycling, waste management, paperless solutions, renewable energy and cloud computing. Social impact is maximized through equitable home ownership; green mortgage; diversity, equity and inclusion; culture management; mentorship programs; and philanthropy initiatives. Moreover, governance impact is managed through board governance and diversity, risk management and more.

We want Pennymac’s corporate sustainability and ESG initiatives to be a source of pride for our employees, customers, partners and shareholders.

Lilianne Tang

AVP, Diversity & Inclusion

MEANINGFUL ACTIONS

An ever-growing sense of belonging and support

Lilianne Tang wants Pennymac teammates’ understanding of diversity and inclusion to keep evolving. The best way to do that? Continuously provide employees with resources that increase awareness and facilitate allyship. Rich programming, like heritage month celebrations, a quarterly conversation series around DEI topics and resource groups have become launchpads for discussion and growth. Recently, Tang facilitated a panel where employees with disabilities shared their experiences and challenges. Events like this expand people's understanding of DEI, and why that work is so necessary.

Through DEI education, activities and initiatives, people will feel empowered to create change in the workplace on an individual, interpersonal and institutional level.

Omri Gabay

DevOps and Platform, Capital Markets

NEW TECH

The power of a modern, reliable tech stack

Curiosity and passion go hand in hand for engineers at Pennymac. It’s why Omri Gabay can often be found reading up about the latest tech and sharing his findings with his team — when he’s not building infrastructure-as-code or developing an internal platform. “We encourage innovation,” Gabay said. “Using new tools helps us push the boundaries of the modernization frontier.” With a stack that includes Postgres, Node.js-based microservices, Golang and React Native, the tech teams at Pennymac spend their days working with tools that truly excite them, without sacrificing reliability.

I’m constantly reading, learning and participating in technical communities online alongside my teammates. We also have linklogs where we post interesting ideas or developments that could help propel our applications forward.

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming