Customer Success Manager - Public Sector

This position is located in US- Remote

Key Responsibilities

• Maximize retention and identify growth opportunities with your account portfolio (State and Local Government; Higher Education)
• Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
• Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
• Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
• Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program

Essential Requirements

• 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus
• Experience with State and Local Government or Higher Education IT organizations
• Ability to address topics such as business value and total cost of ownership, etc.
• Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
• Experience in collaborating with Systems Integrators
• Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences

Desirable Requirements

• Experience with cloud and application integration and B2B integration
• Excellent business, analytical, problem solving and communication skills (written and verbal)
• Proven ability to meet and exceed retention targets

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages