Boomi Customer Success Director (Remote - US) at Dell Technologies

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Boomi Customer Success Director

Boomi is one of the fastest growing SaaS companies in the world. Boomi is expanding our team with this newly created opportunity. We are the recognized leader for eight years in a row in iPaas (integration platform as a service). We are a disciplined agile organization and we combine a Silicon Valley culture, modern development approach, and infrastructure with the organizations' core expertise and values. Our cloud-native platform and suite of tools drive software innovation for many of the world's most admired brands, helping customers move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions.

Our methodology is about continuous improvement, in both development and innovation, and our culture is empowering. Our 1000+ employees worldwide subscribe to a culture of collaboration. We make a point to bring empathy to each and every project, and are guided by a purposeful mission-to transform how the world integrates solutions. Learn more at www.boomi.com .

If you want to join a 1000+ person start-up that is a part of the best global technology company in the world, this is an amazing opportunity. Join us to do the best work of your career and make a profound social impact as a Customer Success Director on our Customer Success team in US Remote.

Key Responsibilities

As a Customer Success Director you will maximize retention and identify growth opportunities with you account portfolio. Manage the overall post-sales account success with the support of the Boomi teams to include Sales, Product, Engineering, Professional Services, and Support. This is an individual contributor role with no supervision of other team members.

You will:
  • Understand of customer requirements and drive internal processes (enhancements, fixes, etc.) required to accelerate and remove barriers to customer adoption and growth.
  • Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams.)
  • Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program


Essential Requirements
  • 10+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, Director of IT, or other role with Account management focus
  • Experience with Data Integration Solutions
  • Experience with Large Enterprise IT organization
  • Ability to address topics such as business value and total cost of ownership, etc.
  • Experience in collaborating with Global Systems Integrators
  • Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences.


Desirable Requirements
  • Experience with cloud and application integration and B2B integration
  • Experience with Gainsight
  • Excellent business, analytical, problem solving and communication skills (written and verbal)
  • Advanced Educational Degree preferred


Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages
More Information on Dell Technologies
Dell Technologies operates in the Information Technology industry. The company is located in Round Rock, TX. Dell Technologies was founded in 2022. It has 246171 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 599 open jobs at Dell Technologies, click here.
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