Bilingual Technical Support & Sales Representative - PPX - Orlando, FL (WEEKDAYS ONLY) at Asurion

| Orlando, FL
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Job Description Summary


At Asurion, we don't just provide customers with exceptional service - we also create a positive experience for our employees.

Hours of Operation: Pick your FT schedule Monday-Friday between 9am to 9pm after completion of Training Hours. Training Hours of Operation: M-F 9am to 9pm

This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd Orlando, Florida 32839.

Pay rate: $20/hour Guarantee pay (+$1/hr for Spanish Bilingual)

Make money moves with Asurion! $20 per hour is the guaranteed minimum pay. After training (approximately 90 days) you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $32+/hour.

During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $20/hour

Our bilingual tech support reps are solution-driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customer's specific needs. Our team works hard to service and upsell products that give each customer the best experience with their technology.

Job Description

As a technical support representative, here's what you can expect to do:
  • Evaluate and troubleshoot customer concerns
  • Identify technical issues, deploy solutions with efficient, clear, courteous and accurate communication
  • Always upsell Asurion smart home and other products
  • Explain device capabilities, wireless carrier data product offerings and company policies
  • Meet goals and grow from feedback and coaching
  • Utilize call center technology to troubleshoot, input, track and report customer issues
  • When needed, escalate calls to the appropriate tier of customer service function

Here's what you'll bring to the team:
  • High school diploma or equivalent
  • Customer service experience
  • A passion for solving problems and delivering solutions for customers
  • Engaging and friendly communication skills (you're a "people person")
  • Bilingual skills are a plus
  • Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
  • Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities
  • Computer literacy (type 25-35 words per minute and learn call center software)
  • A passing hiring assessment (soft skill scenario modeling and product knowledge)
  • Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)

We take care of you (benefits/perks):
  • Competitive hourly pay and inclusive benefits
  • Career growth opportunities
  • Ongoing training to grow your skills
  • And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Health and safety policies:

Our number one priority is your safety. We have taken measures to ensure safety protocols at all our physical sites, including socially distanced workspaces, temperature checks, frequent sanitation and required masks when away from desks.


Get to know us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide
More Information on Asurion
Asurion operates in the Insurance industry. The company is located in Nashville, TN, Nashville, TN, Phoenix, AZ, Phoenix, AZ, Russellville, AR, Orlando, FL, Overland Park, KS, Las Vegas, NV, Bridgewater Township, NJ, Nashville, TN, Nashville, TN, Nashville, TN, Smyrna, TN, Houston, TX and Sterling, VA. Asurion was founded in 1994. It has 13000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 20 open jobs at Asurion, click here.
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