As an Associate Technical Account Manager for our New Relic Global Technical Hub, you will enable leading startups, and mid-level enterprise customers to achieve their key objectives by adopting New Relic. You will be an advisor and driving force in customer journeys from their evaluation, initial onboarding, value realization, and expansion throughout the lifecycle. We are looking for innovative, and growth-driven individuals having problem-solving skills, a zest for technology, and excellent communication skills who are seeking an opportunity to learn and develop their career in a customer-facing and technical role.
What you'll do

• Understand customer's product architecture, their objectives and current state of observability.
• Help guide customers to implement and map New Relic solutions to their business and technical requirements.
• Drive progress in maturing through Customer's Observability life cycle.
• Proactively look for optimizations, improvements and enhanced solutions that would help customers solve problems with better insights.
• Give hands-on demonstrations, and enablement sessions on a variety of technical topics, e.g instrumentation, building dashboards, and setting up alerts.
• Help customers overcome technical issues by troubleshooting and deep dive analysis.
• Demonstrate customer-first approach in making them successful using New Relic.
• Track and prioritize work streams across multiple customers.
• In the process, become an Observability, SRE, DevOps and Solutions expert.

This role requires

• Product and IT systems working knowledge. Eg. 3 Tier architecture, Web platform, Networking, etc.
• Ability to understand customer problems and ask appropriate discovery questions for clarification
• Gather and analyze information/problems skillfully to provide resourceful solutions.
• Working knowledge of Cloud platforms and some experience with coding/scripting.
• Ability to Prioritize, Document and Track multiple work streams in parallel.
• Good written and verbal communications skills.

Bonus points if you have

• A degree or equivalent qualification in a technical subject.
• Ideally, one year of experience in a customer-facing technical role where observability is part of the toolset such as DevOps engineer, SysAdmin, or SRE.
• Cloud certification/Working knowledge in AWS, Azure, or Google Cloud and prior experience with Kubernetes, Cloud infrastructure, or DevOps tools.
• Working understanding about any Observabiltiy/Monitoring tools. (Eg. New Relic, Splunk, DataDog, Dynatrace, etc)

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First . The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work . Our hiring process Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance ( https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf ). Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Interested in the details of our privacy policy? Read more here: www.newrelic.com/termsandconditions/applicant-privacy-policy Estimated Annual Salary Range: $ 111,000 - $ 139,000 (for Colorado based roles only)
Consistent with New Relic's values and applicable law, we provide the following information to promote pay transparency and equity. The salary range above represents a good faith estimate of the low and high end salary range for the listed position if based in Colorado. This role is eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document), participation in our stock equity plan, short- and long-term incentives, and other department-specific awards that may be applicable. In addition, New Relic provides a variety of benefits to employees. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location. The range provided may also represent candidate ranges and may not reflect the full range or geographic differential for an individual tenured employee.
Wage - midpoint 139,000 Wage - minimum 111,000 #LI-MM1 This field has no functionality and it was added so that we could display the separator above