Associate Services Executive
Do what you love. Love what you do.
At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
About the Team
The Workday Field Service Executive team plays a meaningful role in connecting Workday's services organizations ensuring that we are supporting subscription sales by differentiating Workday's services approach and methodology, as well as ensuring that our customers are set up to be successful in their deployment projects and meet their business objectives. Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's consistent track record of customer happiness.
About the Role
As a Service Center Associate, you will be a key team member supporting the Workday Customer Success and Business Development teams, while also working directly with Workday's customers. We are seeking self-starters that enjoy working with customers and are interested in an entry level position as we grow our Service Center capabilities.
Responsibilities include but not limited to:
- Case management for inbound requests from our Customers or from our Customer Success organization (on behalf of our Customers)
- Facilitate Investment requests and route for appropriate approvals
- Develop Cost Guidance for requested services, using various estimating tools
- Review cost estimates, timeline and description of services with key Workday leaders in our Professional Services organization, securing appropriate approvals
- Develop and present Statement(s) of Work to customers, negotiating business terms based on Workday policies and practices
- Present Professional Services Agreement(s) to customers, negotiating legal terms based on Workday policies and practices
- Participate in virtual customer facing meetings, with focus on triaging problems and recommending Professional Services solutions, partnering with Business Development Manager team members as applicable. (when do we officially cut over to the new BDM name?)
#LI-Konstantina8
About You
You thrive in a fast paced, high growth environment and are able to juggle multiple priorities. Presenting to buyer personas at varying levels within our Customers excites you and you are not afraid to learn from your mistakes.
Basic Qualifications:
- 1+ year prior experience working within a Professional Services organization
- 1+ year prior experience working with Human Capital Management, Financial Management or other business software applications
Other Qualifications:
- 1+ year prior experience working with Salesforce.com, Gainsight, or Zimit software applications is a plus
- Proven ability to thrive and excel in a lean, fast-paced environment.
- Self-starter attitude with e ability to take direction in dynamic environment
- Proficiency with Microsoft Excel, Word, and PowerPoint.
- Team Player
- Excellent verbal and written communication skills, including presenting to audiences via web conferencing
- Excellent time management and organization skills. Ability to multi-task.
- Strong problem-solving skills
- 4 year college degree or equivalent work experience
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!