Associate, Practice Operations at Cityblock Health

| Fayetteville-Springdale-Rogers
Sorry, this job was removed at 7:20 p.m. (CST) on Tuesday, October 5, 2021
Find out who's hiring in Nationwide.
See all Sales jobs in Nationwide
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

In this role, you will be a part of the first cohort of staff providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model.  You will be part of our NC market “hubs,” primary care practices that in many respects will look more like a community center than a doctor’s office.  

Reporting to the Hub Operations Manager, the Hub Operations Associate (HOA) is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members.  HOAs act not only as the essential point of contact in our clinical hubs, but also play a vital role in the overall flow of the hub.  Duties include managing vendor relationships and facilities management.  Other duties include coordinating provider support, community-based programming in the hub and tracking member activity using both Epic and Commons, Cityblock’s proprietary care facilitation system. The HOA ensures that, regardless of the circumstances, members are treated with respect and dignity, and always feel at home and the hub has what it needs to operate optimally for member experience.

Requirements for the Role:

  • 1-2 years of experience managing the operations of an office (medical or business)  in an administrative capacity
  • Customer service background

How We Define Success:

  • Ensuring that providers and clinical staff in the hubs have the supports, tools and supplies needed to perform their roles
  • Ensure all non medical inventory needs are met in hub
  • Complete tasks and reports by deadlines

Nice to Have, But Not Required:

  • Excel competency
  • Electronic health record experience
  • Practice operations experience

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Ciytblock will not pay fees associated with resumes presented through unsolicited means.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
More Jobs at Cityblock Health122 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Remote
HR + Recruiting
new
Remote
Sales
new
Cincinnati, OH
Sales
new
Columbus, OH
Operations
new
Washington DC
Operations
new
Washington DC
HR + Recruiting
new
Remote
Developer
new
Remote
Project Mgmt
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Cincinnati, OH
Developer
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Operations
new
Washington DC
Operations
new
Cincinnati, OH
Operations
new
Columbus, OH
Operations
new
Washington DC
Operations
new
Brooklyn
Operations
new
Queens
Operations
new
New York City, NY
Operations
new
New York City, NY
Operations
new
Washington DC
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Developer
new
Remote
Operations
new
Washington DC
Operations
new
Cincinnati, OH
Operations
new
Columbus, OH
Operations
new
Remote
Operations
new
Brooklyn
Data + Analytics
new
Remote
Operations
new
Greensboro, NC
Operations
new
Hampton Roads, VA
Operations
new
Hartford, CT
Sales
new
Brooklyn
Data + Analytics
new
Remote
Operations
new
Brooklyn
Operations
new
Queens
Operations
new
Cincinnati, OH
Operations
new
Columbus, OH
Design + UX
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Washington DC
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Charlotte, NC
Operations
new
Charlotte, NC
Finance
new
Remote
Marketing
new
Washington DC
Operations
new
Remote
Product
new
Remote
new
Washington DC
Operations
new
Washington DC
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Operations
new
Columbus, OH
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Project Mgmt
new
Columbus, OH
Marketing
new
Columbus, OH
Operations
new
Remote
Operations
new
Columbus, OH
Operations
new
Hartford, CT
Operations
new
Washington DC
Operations
new
Washington DC
Project Mgmt
new
Columbus, OH
HR + Recruiting
new
Remote
Operations
new
Nassau County, NY
Operations
new
Worcester, MA
Operations
new
Lowell, MA
Operations
new
Lowell, MA
Product
new
New York City, NY
HR + Recruiting
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cityblock Health's full profileSee more Cityblock Health jobs