Associate, Practice Operations at Cityblock Health
Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
About our Team:
We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
About the Role:
In this role, you will be a part of the first cohort of staff providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. You will be part of our NC market “hubs,” primary care practices that in many respects will look more like a community center than a doctor’s office.
Reporting to the Hub Operations Manager, the Hub Operations Associate (HOA) is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members. HOAs act not only as the essential point of contact in our clinical hubs, but also play a vital role in the overall flow of the hub. Duties include managing vendor relationships and facilities management. Other duties include coordinating provider support, community-based programming in the hub and tracking member activity using both Epic and Commons, Cityblock’s proprietary care facilitation system. The HOA ensures that, regardless of the circumstances, members are treated with respect and dignity, and always feel at home and the hub has what it needs to operate optimally for member experience.
Requirements for the Role:
- 1-2 years of experience managing the operations of an office (medical or business) in an administrative capacity
- Customer service background
How We Define Success:
- Ensuring that providers and clinical staff in the hubs have the supports, tools and supplies needed to perform their roles
- Ensure all non medical inventory needs are met in hub
- Complete tasks and reports by deadlines
Nice to Have, But Not Required:
- Excel competency
- Electronic health record experience
- Practice operations experience
What We’d Like From You:
- A resume and/or LinkedIn profile
- A short cover letter, please!
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Ciytblock will not pay fees associated with resumes presented through unsolicited means.