Curriculum Associates
Curriculum Associates is an edtech company committed to making classrooms better places.
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Associate Customer Relationship Manager, Ohio at Curriculum Associates (Remote)

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Description
Associate Customer Relationship Manager, Ohio

Note
: this position is not fully remote .
At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren't sure you meet every qualification, please apply! Above all, we are looking for the right person!
The Associate Customer Relationship Manager works on the Account Management team as an Associate Account Manager. They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs.

Why join our team:

The Account Management team is perfect for someone who embraces the concept of "selling through service" and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process.

The impact you'll have:

  • As one of the first people a new CA customer encounters, you'll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you'll be an ambassador of CA
  • You'll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time
  • Through regular check-ins, you'll address and resolve educator concerns and capture educator feedback on our products
  • You'll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom
  • You'll notice and cultivate "champions" and "partners" in your assigned districts to strengthen program implementation
  • You'll partner with various members of our implementation service teams on retention through identification and quick intervention for "at risk" accounts
  • You'll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization
  • You'll support new and prospective implementations by retrieving information for proper set-up of accounts
  • You'll identify opportunities for expansions within existing implementations and relay this information to our sales team

Who you are:
  • You have a Bachelor's degree (Education or Marketing/Business preferred)
  • You are an active listener with strong communication skills
  • You have the ability to maintain accuracy and attention to detail in a fast-paced environment
  • You possess strong organizational and time-management skills, along with the ability to multi-task
  • You love to collaborate with a wide range of people and disciplines
  • You have natural problem-solving and analytical capability
  • You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook
  • You are energized by the prospect of learning new technology and systems
  • You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation
  • Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators

Location: This position is remote and listed as serving the state of Ohio. Overall, we are seeking to hire a candidate who currently lives in the Mid-West US territory, or could support both Eastern and Central Time hours.
Please note that you may be asked to support other territories if offered a position.
Training: To assist new hires in learning about the Account Management world at CA, we have created both cohorts and individualized training plans for new hires to collaborate and learn the role in a variety of ways.
Salary: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance.
Travel: All travel for this position has been postponed due to Covid-19. Once it's safe to do so, candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings.
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Technology we use

  • Engineering
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What are Curriculum Associates Perks + Benefits

Curriculum Associates Benefits Overview

We've got you covered. Our team is best-in-class, and so are our benefits! Enjoy comprehensive coverage for you and your family including no-deductible health care.

Family flexibility. We respect your priorities outside of work, offering flexible schedules and work-from-home options to support a healthy life balance.

Take the time you need. To do great work, it’s important to rest and care for yourself. We offer the flexibility to take the paid time off you need to travel, be with your family or just recharge.

Have some fun. With in-person and virtual gathering, you’ll join a mission-driven community that celebrates wins and lifts one another up.

Find your happy place. Whether working in pjs at home with a hybrid work option, catching rays on our Wi-Fi-equipped patio, or collaborating in a cozy common area, you’ll do your best work where you’re comfortable.

Stay well. Stay strong with a workout in our fitness center or a free virtual group training class. We also offer confidential counseling services to support your mental wellness.

Hit the books. Our team never stops learning. We offer access to over 10,000 free online courses and tuition reimbursement to encourage your professional development.

Know you're not alone. A dedicated fund provides employees financial help in times of crisis.

Get recognized. Quarterly peer-nominated awards honor top performers.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Curriculum Associates currently offers Employee Resource Groups for those that identity as Black, Hispanic, and/or LGBTQ. Additional groups being added soon.
Hiring Practices that Promote Diversity
Curriculum Associates has chosen to expand the boundaries for how relevant experience manifests in our continued focus on equitable hiring and building diverse teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Curriculum Associates' employees can contribute up to $2,750/year towards out-of-pocket health expenses and up to $5,000/year for dependent care expenses
Disability Insurance
Long-term disability insurance covers 60% of annual salary up to $12,000 monthly maximum payout.
Dental Benefits
Our dental plan covers 100% of expenses for preventative dental services
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with up to $130 for glasses and contact lenses.
Health Insurance Benefits
Curriculum Associates' has established a Health Reimbursement Account to cover 100% of the individual and family deductible for both the HMO and PPO medical plans.
Life Insurance
Life insurance is equal to 2x times an employee's annual salary, up to $200,000
Wellness Programs
Curriculum Associates' wellness program provides health club discounts, fitness and wellness reimbursements, an Employee Assistance Program, and "healthy me" challenges
Onsite Gym
Team workouts
Curriculum Associates' fitness initiatives include in-office fitness classes taught weekly by a a former Olympian! (classes are now offered remotely due to pandemic)
Mental Health Benefits
Up to five face-to-face, confidential sessions with a counselor, financial planner or attorney are available to you and your eligible family members each calendar year.
Retirement & Stock Options Benefits
401(K)
Curriculum Associates' retirement savings plan enables you to save a percentage of your pay on a pre-tax basis. The company matches a portion of your contributions
401(K) Matching
Curriculum Associates' provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 7% of an employee's annual gross pay.
Performance Bonus
CA offers a comprehensive performance bonus plan
Child Care & Parental Leave Benefits
Child Care Benefits
Curriculum Associates supports working caregivers, offering subsidized rates for backup child care and adult/elder care.
Generous Parental Leave
CA offers 18 weeks of fully paid leave to birthing parents and 10 weeks of fully paid leave to non-birthing parents.
Flexible Work Schedule
CA provides employees with a flexible work schedule designed to support a healthy work/life balance. This includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home for specific days during the week as well as full-time remote for specific positions.
Family Medical Leave
Adoption Assistance
CA offers up to $5,000 per employee in adoption assistance. Adoptive parents also receive 10 weeks of fully paid leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited sick leave during the Pandemic
Perks & Discounts
Casual Dress
CA has a business casual dress code
Commuter Benefits
Company Outings
Game Room
Our game room includes a Ping Pong, Pool Table, and Video Games.
Parking
We offer employees free parking and free electric car charging stations
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CA offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
CA offers a tuition reimbursement plan.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Curriculum Associates is a mission-driven company that adheres to the tenets of conscious capitalism, believing businesses should operate ethically while they pursue profits. This means that we put service to our stakeholders first, considering how every decision will impact our employees, the educators and children we serve, and the communities in which we operate.

An Insider's view of Curriculum Associates

How would you describe the company’s work-life balance?

CA encourages and supports its employees professionally and personally. They provide fitness classes, support for parents, ample PTO, tuition reimbursement, and employees with flexible schedules. CA trusts employees will balance their work/home life, which is a vital ingredient in keeping workplace happiness. They invest in us as people.

Krishna

Sr. Provisioning Operations Specialist

How has your career grown since starting at the company?

CA doesn’t just talk the talk on career development, they walk the walk. In my short time at CA, my career has been accelerated thanks to leadership who trusted and invested in me! I was recently promoted from an Inside Sales Rep to an Inside Sales Manager – now I’ll be able to use my past experience to make a difference on my team and for CA.

Arlandis

Associate Manager, Account Development

How do you make yourself accessible to the rest of the team?

The product team is so talented that a major focus of my time is just making myself available through frequent check-ins, Slacks, emails, and small group meetings, to be a partner in their thinking, reinforce strong instincts, guide decision-making when asked, as well as help identify ways to remove blockers or draw connections across teams.

Katie

Sr. VP, Digital Product

How has your career grown since starting at the company?

I am impressed by how much I have learned and grown in a short amount of time at CA. In my first year, I implemented initiatives that increased the inclusion of employees from diverse backgrounds. I am now paying it forward by developing a comprehensive mentorship and professional development system for new young professionals.

Amma

Management Development Analyst

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