Associate Account Manager at StackCommerce (Remote)

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Who We Are:

BrandCycle is a premium publisher network that represents more than 4,000 bloggers, content creators and social media influencers who use short-form content and strategic deals to convert today’s shoppers. Our proprietary technology aids native marketing and delivers exclusive CPA campaigns to publishers in a streamlined, easy-to-use way. BrandCycle is integrated with 600 of the top brand affiliate programs, including Kate Spade, Coach, Macy’s, Old Navy, Wayfair, Carter’s and Nordstrom. In December 2021, BrandCycle was acquired by StackCommerce, the leader in commerce content for publishers.

The Role:

We are looking for an Associate Account Manager to join our growing start-up for a 100% remote position (this position will continue to be remote in a post-COVID world). The Associate Account Manager will support our portfolio of media clients and be responsible for managing content commerce campaigns across both brand and publisher teams. The ideal candidate has direct client service experience and a proven track record managing large performance marketing campaigns.

What You'll Do:

  • Account Execution: Acts as the main point of contact for sold content campaigns, managing day to day tasks to ensure program success and positive client relationships. Proactively identifies and removes any roadblocks that prevent goals from being met.
  • Project Management: Manages the full lifecycle of content campaigns. This would include owning the agenda for kick off calls, managing all client and partner deliverables, setting and meeting deadlines, communicating progress across all stakeholders, and ensuring a successful launch.
  • Campaign Optimization: Post launch responsibilities include monitoring reporting and utilizing metrics to optimize active campaigns with publisher clients, ensuring accountability for performance and maximizing overall results.
  • Reporting and Analysis: Upon campaign completion, creates wrap report with data driven insights and strategic program recommendations. Identifies upsell/renewal opportunities and works with the Business Development team to execute on those opportunities.

What You'll Bring:

  • 2-4 years of online marketing, e-commerce, or affiliate marketing experience
  • Knowledge of Affiliate Marketing and Networks (ShareASale, Commission Junction, Impact, Rakuten, etc.)
  • Bachelor’s degree
  • Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
  • Has successfully worked in a client-facing role

The ideal candidate is:

  • Provides unsurpassed customer service leading to long-lasting customer relationships
  • A strong internal motivation to get the job done and done well
  • Possesses excellent written and verbal communication skills
  • Emphasizes an incredible attention to detail
  • Thrives in a fast-paced environment and enjoys bringing order to chaos
  • Prioritizes competing objectives and manages time with skill
  • Displays accountability always meeting deadlines and keeping commitments
  • Enjoys working autonomously and is driven by clear goals and objectives
  • Knows how to collaborate with team members in a remote environment
  • Has direct affiliate marketing experience (in-house, agency, network) or a strong interest in the industry

To be considered for this position, please include the following information:

  • Your Resume
  • A detailed Cover Letter including the following information:
    • A brief summary of why you want to work here and how this role is a fit for you
    • Your salary requirements

**Please note that applications without the required cover letter will not be considered.

What to Expect:

  • Intro Call: You’ll hop on a quick call with the hiring manager so we can get to know you better — and you can learn a little more about the role. 
  • Homework Assignment: We will send over a quick writing exercise that challenges you to solve a problem and come up with creative solutions. Get a feel for what you’ll be doing on a daily basis!
  • Remote-Team Interview: You’ll be meeting with 2-3 team members on a video call. This is your chance to ask questions and see who this role interacts with on a daily basis.
  • Final Video Call: This is a great opportunity to get to know our President over video.
  • Offer: We send over an offer and you (hopefully) accept! Welcome to Stack!

Benefits + Perks:

As a company, we have a lot to offer for the right candidate:

  • Competitive Compensation Package: Equity, 401(k) & Health Insurance
  • Super Flex Time: Run errands as needed, just get your stuff done
  • Unlimited Vacation: Take time to unwind
  • Learning Budget: Dollars towards eLearning courses, eBooks, and more
  • WFH Office: Home office stipend and internet dollars to set you up for success
  • Events: Weekly happy hours, company trips, team bonding budgets, quarterly company “Hack Days”, monthly birthday celebrations, and team culture events (even while remote!)
  • Experience at a top-tier start-up, large consumer Internet/eCommerce company in a similar role or experience agency side with vertical expertise

Stack Highlights:

By the numbers...

  • We’ve paid our publisher and merchant partners $150+ million and counting!
  • We’ve been a profitable business from day 1.
  • We work with 1k+ media publishers including Mashable, TMZ, CNN, NY Post, & others.
  • We’ve been a ‘BuiltinLA Best Place to Work in LA’ for 2 years straight.
  • We’re currently a fully-remote team with 110 teammates. Are you next?

StackCommerce values a diverse workplace and strongly encourages people of color, LGBTQIA+, GNC, and NB individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We respect and seek to empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce.

StackCommerce is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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Technology we use

  • Engineering
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An Insider's view of StackCommerce

What’s the vibe like in the office?

HUSTLE vibes. Everyone here is constantly pushing themselves and the team to do better and work smarter. We have incredibly talented, driven, creative and hardworking people here. One can't help but to rise up to the challenge, learn more and be part of it.

Helen

Customer Support

What's the biggest problem your team is solving?

All businesses need one thing to thrive: customers. But one of the biggest problems is getting them. That’s where my partnerships team comes into play. We help the product makers of the world get new customers in a way that’s never been done before and we're pretty darn good at it!

Mark

Vendor Partnerships

How has your career grown since starting at the company?

Within my first few weeks at Stack, I was already working on projects that aggressively pushed my skillset into new areas. Now half a year in, I already feel far more well-rounded as a developer because of the small team and lack of organizational boundaries. This allowed me to try new roles and be a decision-maker on projects that have huge impact

Alex

Software Engineer

What unique initiatives do you have that encourage innovation?

One of my favorite initiatives is Hack Day when we ditch our daily tasks in favor of pursuing an out-of-the-box idea or product to improve the business. It’s a really fun event, and we’ve seen some of our most successful products come out of it! We also offer a $500/yr learning stipend to encourage the team to pursue new skills and personal growth.

Josh

Founder & CEO

What are some social events your company does?

We have a pretty full events calendar: Weekly Happy Hours, External Happy Hours, TedX Style "Stack Speaker Series," Hack Days, Beach Volleyball, Yoga, 3x3 Basketball Tournament, Company Cruise, Company Olympics, Annual Dodgers Game, Company Offsite, Company Anniversary Party, Annual White Elephant, Cook-Offs, Holiday Party, and more!

Kerry

People Operations

What are StackCommerce Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Online course subscriptions available

Additional Perks + Benefits

Salary, Equity, 401(k) & Health Insurance. Unlimited Vacation: Flexible schedule. Allowances: Stack Coupons (buy items at cost), $500 towards eLearning, monthly Book allowance, and parking reimbursement. Free Food & Drinks: Stocked cabinets and fridge for breakfast, lunch and snacks. Location: Our office is on the beach in Venice. Equipment: MacBook + 27” thunderbolt display, plus all of the beach equipment needed to enjoy all that Venice has to offer (bikes, surf boards, basketballs, volleyballs, corn hole, etc.). Events: Annual Company Cruise, Annual Stack Olympics, Annual Dodgers Game, Annual hosted White Elephant, Holiday parties, Monthly Birthday Parties, Monthly "External" Happy Hours, weekly internal Happy Hours and much more! Dogs: Stack is a dog friendly office and is very proud of all of our furry stackers!

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