Associate Account Manager-Inside Sales and Retention (Work From Home)

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POSITION SUMMARY: This is a Work From Home Position (Must live in 50 mile radius of the business.)The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible for making outbound calls and receiving inbound calls to retain business with Republic Services' smaller, less complex commercial and industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES:

  • Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
  • Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
  • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
  • Responds to all cancellation requests in alignment with the established escalation policy.
  • Proactively communicates with or responds to customers in support of company pricing initiatives.
  • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
  • Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
  • Increases customer penetration by selling full suite of Republic Services products.
  • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
  • Performs other job-related duties as assigned.



PREFERRED QUALIFICATIONS:

  • Bachelor's Degree in Business, Marketing, Sales or related field.
  • Waste or transportation industry experience.



MINIMUM QUALIFICATIONS:

  • High school diploma or G.E.D. (Required)
  • Minimum of 1 year of customer service experience. (Required)
  • Valid driver's license. (Required)



Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team: • We protect our colleagues and communities through safe practices everywhere, every day. • We are committed to serving our customers and communities by going above and beyond to exceed expectations. • We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world. • We are driven to deliver results in the right way. • We encourage a human centered culture that honors the unique potential and dignity of every person.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

More Information on Republic Services
Republic Services operates in the Other industry. The company is located in Phoenix, AZ. Republic Services was founded in 1998. It has 14000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 25 open jobs at Republic Services, click here.
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