Associate Account Manager - Client Management, Large FI's

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the LFI team:

The Large Financial Institutions (LFI) team performs sales and client management for FIS’s largest financial institutions ($10B+). The LFI Group builds strong relationship with financial institution’s executives through face-to-face strategic discussion. Understand the bank’s strategy and align FIS products and services to their strategy is key to building solid relationships and a successful partnership.    

What you will be doing:

As the Associate Account Manager, you will be part of a dedicated sales team assigned to specific Strategic Global Accounts. In this role, you will be working with Account Manager Executives and FIS product solutions experts to position FIS products and services to meet client expectations and achieve assigned sales quota. Strong communication and organizational skills will enable you to build internal and client relationships that lead to your success.

  • Partner with the Account Manager as the primary FIS relationship owners for your assigned accounts.
  • Structures, negotiates and closes sales opportunities that meet customers’ expectations and FIS’ ability to deliver, utilizing appropriate FIS resources for product marketing support and specialized product sales expertise
  • Develops and executes account plans to ensure continued revenue growth from assigned accounts
  • Presents proposals to Clients – utilizing FIS resources and tools.
  • Understand clients’ strategy and be able to communicate needs across the FIS product teams for solutioning.
  • Ensures accurate forecasting and pipeline management as well as accurate content in FIS’ internal contact management and sales management systems

What you bring:

  • Strong experience in the banking and financial services industry
  • The ability to manage client relationships, sales pipeline, and accurate forecasting of opportunities
  • Experience in origination and progressing new business opportunities that meet client need
  • Solid communication skills and the ability to multitask between multiple clients
  • Maintain Executive presence in face-to-face client discussions with senior executives

Added bonus if you have:

  • Demonstrates product and industry knowledge including various solutions, market strategies, and competitive intelligence
  • Negotiates terms, conditions and pricing of FIS contracts with client and ensures terms are within FIS standards and with proper legal approvals
  • Escalate to the FIS Enterprise Client Service Manager to resolve any client escalations for existing solutions with the FIS solution areas

What we offer you:

  • Competitive salary and excellent sales compensation package (upon entering a full sales executive role)
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • Training across core financial, sales and FIS solutions
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • Time to support charities and give back in your community
  • Great work spaces with dedicated and motivated colleagues

Sell products and/or services and manage relationships with existing named accounts to ensure satisfaction, alignment of client technology strategies with FIS Corporate Strategy, account retention and continued revenue growth.

GENERAL DUTIES & RESPONSIBILITIES
• Works to achieve assigned annual sales quota.
• Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus.
• Acts as liaison between client and FIS and understands client needs including financial expectations and restrictions.
• Develops and executes account plans to ensure continued revenue growth from account base.
• Performs detailed territory review for management (1st Quarter) providing information on assigned client base.
• Demonstrates product and industry knowledge including various solutions, market strategies and competitive intelligence.
• Prepares and presents proposals to clients utilizing FIS resources and tools. Garners sales management approval for proposal generation and may not apply discounts to proposals/contracts without obtaining FIS management approval.
• Structures, negotiates and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per resources plan to provide product marketing support or specialized product sales expertise.
• Negotiates terms and conditions of FIS contracts with client and ensures terms are within FIS standards.
• Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in EMS (Entity Management System for assigned clients.
• Implements account coverage methodologies that ensure 100% renewal rates of current FIS clients.
• Identifies and reports “at risk” clients and escalates to executive management; prepares, implements and executes “at risk” plan.
• Listens and escalates concerns of customers with regard to current products/services.
• Within client organizations, builds network of both operational and executive C-level users and maintains knowledge of products and services utilized.
• Works directly with Corporate Briefing Team to plan, coordinate and facilitate client meetings at FIS offices and Executive and/or Sales Executive visits and presentations at client on-site facilities.
• Prepares and submits Client Call Report after each client visit.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Good understanding of FIS products and services
• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices
• Requires expert negotiation and communication skills, both written and verbal
• Communicates ideas both verbally and in written form via presentation in a clear, concise and professional manner appropriate to audience including executive levels
• Requires solid decision-making and problem solving skills
• Analytical skills are required to determine client business needs and requirements
• Ability to remain calm under various levels of pressure
• Ability to show established track record of involvement in industry trade groups preferred
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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Candidate Location Eligibility:
Atlanta, GA
Baltimore, MD
Birmingham, AL
Boston, MA
Charlotte, NC
Chicago, IL
Cincinnati, OH
Colorado, CO
Dallas-Fort Worth, TX
Detroit, MI
Houston, TX
Jacksonville, FL
Little Rock, AR
Milwaukee, WI
Minneapolis–Saint Paul, MN
New York City, NY
Orlando, FL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Raleigh-Durham, NC
Richmond, VA
San Antonio, TX
San Francisco, CA
Tampa Bay, FL

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