Airlines Account Manager at Amadeus (Miami, FL)

| Miami, FL
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Summary of the role:
  • The role will be responsible to manage & grow the relationship with our Airline customers and prospects, supporting existing solutions and services, manage the commercial relationships and revenue generation in cooperation with the Sales and Customer Product & Solutions team to maintain a high standard of customer satisfaction and profitability.
  • As full responsible for the accounts, the role needs:
    • Manage all sales/project steps, identifying hurdles and competitors' strategy.
    • Manage the customer satisfaction ensuring Amadeus internal units and services will be delivered in time to successfully achieve the sales and revenue targets
  • Key actions under this responsibility would include:
    • Developing a solid and trusting relationship between the strategic Airline account(s) and Amadeus
    • Adopt a consultative selling approach
    • Attendance to industry and regional events, targeting to maintain the most updated links with industry
  • Becoming Airline's ambassador in Amadeus and Amadeus' ambassador in Airline, providing full support for current and new activities with the objective to retain and grow existing portfolio and additional revenues.
  • Ensure customer satisfaction and Amadeus positive perception in the region and accounts under responsibility. Targeting a positive net promote score on our customer satisfaction surveys

About the ideal candidate:
  • Education: University's degree required (preferrable degree in engineering)
  • Previous expertise in sales, business development, product marketing, or customer management preferred
  • Relevant Work Experience: Experience in product management, project management is a nice to have.
    • Ability to interact with different levels of the customer structure and create long term relationship.
    • Strong interpersonal skills linked to a multicultural environment.
    • Negotiation, analytics, and presentation skills
    • Finances understanding, excel management and medium level of business case interpretation.
    • Proficient in remote working (tools and culture)
    • Minimum 5 years of work experience in Travel/Airlines or in a technology company
  • Business Understanding:
    • Industry expertise/airline expertise/travel related expertise
    • Demonstrated ability to develop positive and influential relationships. Airline industry technology experience strongly preferred
  • Skills:
    • Computing: Advance skills in Microsoft Office suite. Salesforce, Seismic among other productivity related products is nice to have.
    • Languages: Spanish, English, Portuguese is a plus.
    • Specific Knowledge: Understanding of Airline IT and Distribution concepts and solutions is a nice to have. Technology high user is a must.
    • Other: Excellent communication skills, organizational skills, and integrity; The ability to build professional trust and respect.
      • Team player and proactive contributor.

What we can offer you:
  • The opportunity to work for one of the world's top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective
  • Skills development and opportunities to try new ideas
  • A global diverse work environment

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV, and apply.

Are you the one we are looking for? Apply now! apply now!

Our diversity commitment: equality, diversity and inclusion are part of who we are. We're committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.
More Information on Amadeus
Amadeus operates in the Information Technology industry. Amadeus was founded in 1987. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 45 open jobs at Amadeus, click here.
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