Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Advisory Solution Consultant, Life Sciences
Customer Segment - Strategic Accounts 

The Solution Consultant is a technical consultant with the ability to develop, position, and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for the assigned territory. We are growing our team to better support our customers and our sales teams. This role is aligned to our Life Sciences vertical.

What you get to do in this role:

• Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis
• Participation on one or more strategic accounts either in support or lead.
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POC
• Supporting Marketing events – user conferences, trade shows, webinars, etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Qualifications

To be successful in this role you should have:

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process).
• Experience selling into and/or working with Pharma/Life Sciences a strong preference
• Mastery of the Sales process and trusted advisor for account representative
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Exceptional communication and presentation skills to include technical and business concepts.
• Understanding of and experience selling to enterprise IT architecture.
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
• Background in ITIL, Service Management, Asset Management, IT Management.
• A high degree of passion, energy, and drive

Please Note:

• This position is eligible for remote employment
• A majority of the accounts are located in New Jersey
• Applicant must reside in New Jersey, New York, or Pennsylvania
  • The preferred location is NJ
  • Will consider NY or PA if it is a border city to NJ
• Willing to travel 25 - 50% and be on-site with the customer
• Relocation Assistance is not available 

• Internal Applicants - please apply through our internal careers page

#LI-Remote

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.