ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
South Bay
Remote

Advisory Presales Solution Consultant-App Engine at ServiceNow

| South Bay + 3 more | Remote
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Company Description

 

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

 

Job Description

 

This position reports to: Senior Director, Global Solution Consulting - App Engine

We’re the fastest growing enterprise cloud software platform company in the world above $1 billion. And we believe its great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

As a member of our pre-sales team, you will have a major impact on our future success. Creator Workflows and Custom Application Development on the Now Platform App Engine is a rapidly growing focus area for ServiceNow. Since the Now Platform is now a leader in 2020 in the Garter Magic Quadrant for Enterprise Low-Code Application Platforms, members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

ServiceNow is seeking an Advisory Solution Consultant - App Engine (Creator Workflows) that is a customer facing domain expert, that drives innovative business solutions with our customers, by applying technical and business skills.

We are seeking an Advisory Solution Consultant for the App Engine(Creator Workflow) team. This person in this role will be well versed in architecting custom solutions to address business problems on the Now Platform (or similar platforms). The role also requires demonstration and prototyping of platform capabilities. You along with the AE(1:1) will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements. This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The Advisory Solution Consultant - App Engine will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well. The candidate must be able to articulate the business value message in front of both technical and non-technical customers. 

You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Advisory Solution Consultant - App Engine will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

The Advisory Solution Consultant - App

 

What you get to do in this role:

 

  • Drive innovative business solutions and digital transformation with our customers
  • Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
  • Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
  • Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
  • Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers 
  • Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform 
  • Conduct architectural and/or technical workshops that may include enablement sessions 
  • Contribute to and help maintain an asset library of applications developed on the platform 
  • Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development 
  • Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform 
  • Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform 
  • Scope and develop application development Proof of Concepts/prototypes with prospective customers 
  • Be the platform subject matter expert at executive briefings, workshops and marketing events 
  • Document and present technical solutions aligned with our client’s business problems
  • Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
  • Provide mentoring to solution consulting peers and other colleagues in the organization
  • Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
  • Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
  • Presenting at executive briefings and marketing events
  • Work closely with Product Management on upcoming releases and provide feedback from customer interaction
  • Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

 


 

 

Qualifications

 

In order to be successful in this role, we are seeking someone who has:

  • 5+ years of experience as a solution consultant/architect
  • 3+ years of experience architecting and delivering complex solutions on the Now Platform
  • Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
  • Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
  • Fluency in third party integrations using web services, JDBC, and file-based parsers
  • Functional comprehension of SQL and database concepts
  • Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
  • Ability to quickly understand new technology through instruction and self-training
  • Strong people development skills, including coaching and mentoring for technical roles
  • Executive level presence and experience presenting to executive-level audiences
  • Strong written and verbal communication skills
  • Experience with Big Data, IoT and other emerging technologies a plus 

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

Expected Travel: 25-30%

 

 

Qualifications

 

 

In order to be successful in this role, we are seeking someone who has:

  • 5+ years of experience as a solution consultant/architect
  • 3+ years of experience architecting and delivering complex solutions on the Now Platform
  • Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
  • Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
  • Fluency in third party integrations using web services, JDBC, and file-based parsers
  • Functional comprehension of SQL and database concepts
  • Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
  • Ability to quickly understand new technology through instruction and self-training
  • Strong people development skills, including coaching and mentoring for technical roles
  • Executive level presence and experience presenting to executive-level audiences
  • Strong written and verbal communication skills
  • Experience with Big Data, IoT and other emerging technologies a plus 

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

Expected Travel: 25-30%

#LI-Remote

FD21

 

Additional Information

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

 

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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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