About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

The Account Strategist (Marketplace Services Department) will be responsible for supporting Account Managers through on-time execution of projects and tasks. This position will manage partner content and catalogs, as well as inventory planning, inventory health and shipment creation. They will be the voice of the partner, managing customer feedback and customer-facing messaging. From digital content creation and product research to customer service, and operations reporting, this role will be critical to daily operations in the ever-evolving and exciting e-commerce space.  

* Ability to be Remote.

Responsibilities

• Assist Account Managers with day-to-day tasks to support the growth of our brand partners 
• Catalog management, including the creation of new products, updating parent-child variations, merging duplicate and updating product categories 
• Monitor and respond to Buyer Messages within the marketplace SLA 
• Responsible for monitoring and addressing product and seller feedback, as well as maintaining feedback solicitation templates, ensuring they remain within the marketplace SLA 
• Analyze and report on account performance on a weekly and bi-weekly basis, providing written reports that will be sent to clients 
• Carry out detailed note-taking during partner calls, as well as entering action items into project tracking software 
• Analyze inventory position as needed and create FBA shipments, in addition to FBM orders for on-time fulfillment and tracking 
• Reconcile shipments, request necessary documentation for shipment delivery or accuracy, open and monitor cases for shipment reimbursement 
• Monitor and report on all aspects of inventory health including inventory age, in-stock rates, storage availability, and IPI score 
• Troubleshoot stranded or inactive inventory and take necessary steps to reactivate 
• Upload and organize partner content and creative (SEO, Posts, A+, Store, etc.) 
• Maintain ongoing education of Amazon and their programs 

Experience

• General knowledge of Amazon (e.g., FBA shipments, Buy Box, ad units, reporting, etc)  

OR 

• Advanced Microsoft Excel or Google Sheet skills (i.e., working with large datasets for data transformation and analysis leveraging vlookups, pivot tables, creating dashboards, etc.)  
• Ability to work under pressure to meet strict deadlines in a team environment
• Highly organized and detail oriented 
• Strong written and oral communication skills 

Bonus Points

• Specialized knowledge of Amazon (e.g., content SEO, advertising, comparative reporting/analytics, etc.)
• Experience with any e-commerce SEO

#LI-Remote

#BI-Remote

#LI-SA1

OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

#LI[SD1]