At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together!

ESSENTIAL FUNCTIONS

• Work collaboratively with the Client Experience account team on job-related functions, related to LeasePlan's client base.
• Manage daily requests through utilization of LeasePlan's client interface software; ePlan, SalesForce, mainframe systems-AS400, internet, and multiple client management tools.
• Manage communication to drivers on outsourced accounts to drive cost containment in an effective model
• Complete all tasks as outlined in Roles and Responsibilities document.
• Communicate client requests internally and coordinate the successful achievement of these requests.
• Manage the team's Service Cloud cases and emails relating to the specific clients supported.
• Other duties assigned to ensure overall departmental efficiency.

OTHER DUTIES

• Become proficient in all programs and applications.
• Be actively involved in all account and department meetings and when applicable take a leadership role.
• Update system with client specific data.
• Keep up to date on industry news.
• Other duties and responsibilities as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

• Develop professional partnerships and useful internal relationships through effective communication.
• Responds and acts confidently, assertively, and decisively while taking responsibility and accountability.
• Works independently, effectively manages and uses time while juggling competing priorities.
• Demonstrates resourcefulness and solves problems.
• Thorough and accurate, works effectively with systems. Must be able to work in a fast-paced environment while exhibiting the flexibility to adapt to the department's needs.

LEADERSHIP RESPONSIBILITY

This position has no leadership responsibilities.

WORK ENVIRONMENT

This position can be based in Alpharetta, GA, Rolling Meadows, IL, or virtual and operates in a professional office/home office environment.

POSITION TYPE/STANDARD SCHEDULE

This is a Full-time position and hours of work are Monday through Friday; 8:00 a.m. to 5 p.m.

TRAVEL

List if percentage of travel time expected for the position, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight. (For example: No travel is expected for this position or % of travel required.)

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• College degree preferred or equivalent work experience.
• 2 years of customer service, account support or customer interface experience preferred.
• Proficient in verbal and written communication.
• Microsoft Office Suite (Word and Excel required, PowerPoint preferred).
• Self-motivated.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Careers at LeasePlan

LeasePlan operates across more than 30 countries. With over 55 years' experience, LeasePlan's mission is to provide What's next in mobility so our customers can focus on what's next.

We also believe 'you cannot grow a business; you can only grow people who can grow the business.' LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.