Account Servicing Specialist (Back Office) at TrueML (Kansas City, MO)

| Kansas City, MO
Sorry, this job was removed at 5:29 p.m. (CST) on Monday, February 20, 2023
Find out who's hiring in Kansas City, MO.
See all Sales jobs in Kansas City, MO
By clicking Apply Now you agree to share your profile information with the hiring company.
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As an Account Servicing Specialist at TrueAccord, you’ll aid in ensuring the accuracy of customer account information in our system. You’ll have the opportunity to exercise your investigative skills to solve problems in accounts, gather information from clients, and reconcile discrepancies, and more! 

Current Available Shift
Monday through Friday, 8am to 5pm

Office Location
16011 College Blvd Suite 130, Lenexa, KS 66219. **Regular onsite attendance and timeliness is essential to this role.

$20 per hour

Benefits We Offer
*** Full medical, dental, and vision
*** 401k with contribution matching
*** Monthly performance bonuses
*** 20 days of PTO, 9 paid holidays
*** Short + long term disability, company paid life insurance
*** Family-friendly maternity and paternity leave
*** A fun office environment, complete with free snacks, coffee, and even movie streaming!
*** Ergonomic seating and new under-desk treadmills
*** Career Ladders Program for internal growth and promotions
*** Raffles
*** Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
*** Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!
*** PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
*** Paid time off to do volunteer work in your community

What You'll Do:

  • Provide support for data entry and assigned administrative tasks
  • Log information into the appropriate interface and triage discrepancies
  • Intake reports, department correspondence, client communications, and management requests 
  • Manage multiple internal and external systems simultaneously 
  • Handle highly sensitive materials and confidential information
  • Identify defects in data while processing client reports and account source documents
  • Operate in accordance with policies and procedures
  • Resolve inventory balances, missing transactions, and file processing errors/exceptions
  • Complete internal audit procedures as directed by Account Servicing leadership 
  • Maintain low error rate when processing payments
  • Respond to internal and external client requests 
  • Support additional duties as needed

What We're Looking For:

  • 1+ years of experience in a multi-faceted administrative environment
  • 6 months of experience with back-office or accounts receivable tasks
  • Familiar with reconciliations process in either accounting, banking, healthcare, or back-office 
  • Ability to communicate effectively both verbally and in writing
  • Team player and solutions focused
  • Strong interpersonal skills
  • Detail-oriented and organized
  • Strong Excel skills and proficiency in Google applications
  • Ability to prioritize multiple deliverables to achieve deadlines

Nice to Haves:

  • Bachelor’s degree
  • Experience with data analysis

Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • LookerAnalytics
    • CanvaDesign
    • FigmaDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • Monday.comProject Management

An Insider's view of TrueML

What are some social events your company does?

There are a growing number of public and private offerings available to all employees. Since we are mainly a remote environment, there are bi-monthly meetings designed to explore & celebrate mental health, physical wellness, gender, race, and equity. Leadership is also very diligent in organizing department offsites.


Sales Representative

What does your typical day look like?

A day at TrueML is fun as it’s truly different day-to-day. It can include defining requirements, working with Engineers, talking to our customers or clients, discussing new initiatives in the pipeline, building buy-in into our roadmap, and more. It's a mix of meetings, Slack conversations, and in-person working sessions and is never predictable.


Senior Product Manager

How does the company support your career growth?

Beautiful things can happen if you work diligently and communicate your goals to your manager. For example, my current role, Paralegal Operations Analyst II, is a "hybrid role" because I expressed interest in learning about operations. I also expressed interest in a leadership role and was placed in the company's management development series!


Paralegal Operations Analyst II

What is your vision for the company?

We began our journey by launching the first digital collection agency, TrueAccord. Throughout the years, we've learned where TrueML can create value for those in debt. Having interacted with tens of millions of consumers, TrueML is in a unique position to promote its ultimate vision: A world in which no one gets locked out of the financial system.


Co-Founder & Chief Innovation Officer

What's something quirky about your company?

The TrueAccordians represent a virtual band experience made up of employees from all over the company. With lyricists, singers, pianists, drummers, and even a saxophonist to boot, this unique extracurricular is easily a favorite work perk.


Content Specialist

More Jobs at TrueML

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
View TrueML's full profileSee more TrueML jobs