Account Services Representative
Start a Rewarding Career with Alliant
What will your day look like?
You will be a member of a team in which is responsible for processing high volumes of work requests through mail and e-mail channels. Work involves routine difficulty in opening new credit union accounts, reviewing applications processed through the web and membership correspondence, checking/savings, certificates, IRA's, trust accounts, and UTMA accounts. The incumbent in this position serves as support and is a liaison to the frontline staff. The team is also responsible for responding to service of legal process which includes levies, subpoenas, garnishments, power of attorney, deceased account opening, and tax reporting. Resources to do the job require reliance on knowledge of credit union policies and procedures. Immediate supervision is received from the Manager of Account Services.
Responsibilities
Do you see yourself doing this?
- Processes new membership applications, validates applicant for basis of membership eligibility and Customer Identity Program requirements
- Reviews the mailed in and web application and all necessary documentation to support eligibility for membership
- Contacts applicant by phone, email or mail for additional information when needed
- Verifies authorized signatures, listed information and address for Fraud management
- Sends out supporting documents when membership has been successfully established or denied
- Processes ownership changes including adding or deleting joint owners, beneficiary designation, and address change requests
- Reviews change request form for account agreement regulatory compliance
- Verifies authorized signatures, listed information and address for Fraud management
- Validates and compares existing account information to requested change for quality service standards
- Initiates a wide range of account related written and verbal communications with members, internal departments and branches as required by quality service and notification standards
- Processes member correspondence including but not limited to account research, general member inquiry and statement requests
- Responds to faxed in requests for verification of deposits from other financial institutions, vehicle dealerships and government agencies
- Responsible for simple account adjustment research including misapplied funds, deposits and loan payments
- Identifies, researches, and analyzes transaction history to adjust and correct member's accounts to make the necessary adjustment on share and loans as requested by internal departments, branches and member requests
- Processes membership Account Number Changes
- Identifies account information, share and loan products under current account
- Establishes new account number and reconstruct to create share and loan products applicable under the new account number
- Levies, garnishments, subpoenas, and deceased account opening.
- Trains new employees within the department and current employees on products and procedures
- Participates in testing of software releases and enhancements making appropriate recommendations in the transacting system in partnership with the Information Systems department
- Ensures department procedures are updated regularly
- Provide support to the Manager of Account and Special Services on departmental and organizational process improvement projects initiatives
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
Where permitted by applicable law, successful applicants to this position must either have received or be willing to receive the COVID-19 vaccination by date of hire to be considered (proof of vaccination is required), or be willing to submit a negative COVID-19 test result in advance of each visit to an Alliant facility.
Qualifications
What makes you a great fit?
You'll be a great fit if in addition to the completion of a high school diploma (Bachelor's degree preferred), and you have:
- Minimum 2-3 years' experience in processing or customer service; or an equivalent combination of training and experience
- Basic knowledge in Microsoft Excel and Word
- Requires strong verbal and written communications skills, member service and quality focus, with the ability to work independently
- Must demonstrate good organizational skills and attention to detail
- The ability to handle multiple functional tasks while ensuring productivity and quality are maintained
- Financial institution experience preferred
- Requires understanding of ChexSystems and Equifax reports for adding owners or product and service eligibility
- Legal experience recommended (Levies, Garnishments, Subpoenas, Power of Attorney, and Trust accounts)
When you're happy, we're happy!
As a thank you for joining our team, you'll benefit from:
- Competitive medical, dental, and free vision benefits
- Competitive compensation plan
- Contributions towards gym memberships
- Generous PTO and banking holidays off
Still not convinced?
For more details you can also visit our Glassdoor and LinkedIn profiles.