Account Services Associate II - Remote at MUFG (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.

Reporting to an Account Services Supervisor, responsible for determining pay decisions on irregularities of check fraud on checks as well as other transactions that have rejected or alerted for various potentially fraudulent reasons.

Major Responsibilities
  • Reviewing and determining, decisions on checks that have been referred due to signature irregularities and potential check fraud. The decision making process includes analyzing each transaction in order to determine the best course of action to be taken in order to minimize risk to the bank as well as to provide high quality customer service. Responsible for direct customer contact or branch to determine and validate information for the decision making process. Responsible in handling escalation items and secondary review for Commercial Customer Service accounts and preparing cases for the representative for the commercial customer product. Responsibility for making pay decisions on transactions that have rejected. Reviews accounts flagged as restraint from BOS, Risk Services, etc. (70%)
  • Reviews customer accounts/relationships and customer pay history to determine course of action (30%). This level shall be able to perform many of the types of rejected or unposted item situation.

Additional Responsibilities
  • Review and make decisions on checks that have been referred due to signature irregularities, account history, and potential check fraud.
  • Analyze transactions to determine the best course of action to be taken in order to minimize risk to the bank.
  • Make pay decisions on transactions that have been rejected. Research rejected items due to credit or debit transactions that are unable to post due to invalid accounts, restraints, closed/purged accounts, invalid withdrawals, CRA rejects and incorrect closing balances.
  • Review accounts flagged as restraint from BOS, Risk Services, etc.
  • Reviews customer accounts/relationships and customer payment history to decide on a course of action.
  • Communicates with internal and external clients by phone and email to decision items to meet strict daily and hourly SLAs. Mandatory overtime is a requirement to meet SLAs on as needed basis
  • Processes general ledger request to pay NSF or rejected items. Responsible for accessing daily reports in Content On Demand (CoD) per established policies and procedures and pull for each assigned office. Also attempt to locate in-house credits (coverage) for each item on the Overdrawn Accounts List. Corporate Advisory Group- Standard Operating Procedure (CAG - SOP)
  • Processes requests to return items not found in TRIPS from various sources including EFM, branches, CCSU, BOS and RCS
  • Exception Processing is responsible for reviewing the stop suspects and stop orders and comparing it against the posted transaction and possible fraud characteristics and making a pay or return decision.
  • Process account closures and issuance of cashier's checks depending on the balance of the account at the time of closure.

Required Skills
  • 3+ years prior experience as a Customer Service Officer in a branch or comparable experience in centralized banking area or environment.
  • Strong customer service skills to interface with customers as well as internal areas of the Bank.
  • Previous working knowledge of identifying and determining check fraudulent activity as well as Banking operations, policies, procedures and regulations.
  • This position reports to the Account Services Supervisor.
  • This position does not directly supervise any staff.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

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More Information on MUFG
MUFG operates in the Fintech industry. The company is located in Oakland, CA, San Francisco, CA, Los Angeles, CA, Tempe, AZ, Chicago, IL, Raleigh, NC, Jersey City, NJ, New York, NY and Boston, MA. MUFG was founded in 2022. It has 30196 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 164 open jobs at MUFG, click here.
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