Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities.

Who we want -

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do -

As an Account Service Representative, you will maintain Stryker's customer accounts by reconciling invoices and applying items to accounts receivable as well as assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. You will also build relationships directly with sales force, internal departments, and clients to pursue and resolve issues related to orders, accounts receivable and returns.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Coordinate sequence and release of back orders according to stock availability
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

What you need -

• High School diploma or equivalent required; Associates Degree -preferred
• 2+ years of relevant work experience; Customer or account management experience -preferred
• Computer skills: Proficiency in Microsoft office suite required (e.g. Outlook, Excel, and Word); Experience with ERP systems and/or Access -preferred
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
• Thorough understanding of business and medical terminology - preferred

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
About Stryker

Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com