Req ID 33210
This role will manageassigned customer accounts to ensure customer satisfaction in the area of product, price, quality, service, and technology. This role will support Chassis / Braking Ford accounts.
Job Responsibilties:
- Oversee or act as the project manager to overall customer satisfaction.
- Lead and motivate internal team members from other departments.
- Understands assigned customers(processes/procedures, contacts, marketing, and quality, customer's products and trends, and etc.).
- Forecast existing business and develop plans to identify/pursue new business and implement those plans (Customer Strategies and Action Plans).
- Identify new business opportunities, obtain RFQ's, lead RFQ process, deliver RFQ response, follow-up with customers, and communicate status of new opportunity within TRW.
- Aware of customer satisfaction metrics and issues (TRW's supplier scores, PPM's, Rejects, Delivery Problems, and etc.).
- Ensure all engineering changes made to products are correctly priced and submitted to the customer on a timely basis by utilizing the internal systems and procedures in place for communicating changes .
- Meet with customers on a regular basis to review pricing and design changes submitted to ensure customer confirmation/approval of pricing.
- Manage other areas of the account such as payments or follow-up on past due receivables. Negotiate with the customer as needed to resolve any open financial issues (could be freight, packaging, returned shipments for non-conforming goods).
- Communicates frequently with engineering, sales, cost estimators, customers, and managers to ensure current status relative to pricing, design, program issues, part issues, contract terms and conditions, and all other customer issues.
- Performs other duties as assigned.
Qualifications:
- Bachelor's degree in a related discipline
- 3+ years related work experience
- Strong verbal and written communication skills
- Strongnegotiator and business acumen
- Ability to coordinate multiple projects and programs
Preferred Qualifications:
- 5+ years of sales experience
- Ford experience
- Experience with Chassis type products: brakes, steering, axles, or etc.
Be part of our ZF team as Account Mgr and apply now!
Contact
Madeline Roberts
DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
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Our Commitment to Diversity
ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Nearest Major Market: Livonia
Nearest Secondary Market: Detroit
Job Segment: Manager, Engineer, Management, Engineering