The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seek to find creative solutions.
Responsibilities
- Day to day primary interface with customers Develop and deliver quotes to customers Coordinate with Delivery to transition accepted customer quotes into field surveys Support Account Directors in their account interactions Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them
- The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.
- Manages great customer relationships built on trust and a history of excellent results
- Is highly responsive to customer needs and pulls in resources as appropriate to ensure we land and execute a bid to the client's satisfaction
- Ensures that no clients fall through the cracks
- Is expert at discovery and understands the client's needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet.
- Maximizes efficiency by executing bids effectively
- Driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams
- Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
- Prepares for objections and demonstrates understanding of concerns. Provides proof to address/minimize objections
Skills And Attributes
- Manages great customer relationships built on trust and a history of excellent results
- Is highly responsive to customer needs and deliver excellence.
- Great communication skills which delivers messages in a powerful and engaging way
- Takes a collaborative approach to negotiations
- Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth
Education And Experience
- Experience in sales and/or account management preferred.
Benefits
- Flexible work environment - hybrid (if near an office) or 100% remote
- Medical benefits, 401K matching
- Generous paid time off
- Learning Management System available through the Intranet providing free access to nearly 500 online training modules and personal development programs
- Dynata offers their new colleague the opportunity to work in an open and global culture, where they welcome feedback and ideas from their colleagues. You will be working in a challenging and inspiring environment with talented colleagues from all over the world.
- We have great development & growth opportunities for our employees
- And much more!
Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity