Account Manager at IBM (Atlanta, GA)

| Atlanta, GA
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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Location: Remote, USA

Every day, our Account Managers take on exciting assignments and inspire our clients, with the goal of bringing about lasting change with meaningful results. We come from diverse backgrounds and serve clients in diverse fields including manufacturing, healthcare, financial services, aerospace, and the military. Our Account Managers share certain important traits. Most are former high-level executives and managers with serious Lean Transformation in operations and or the supply chain. Their strong leadership skills make them mentors and role models. They are always looking, listening, and learning, and when they speak, they do so honestly and with respect. They are relentlessly reflecting, looking for ways to improve and better serve their clients.

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE
  • Thorough understanding and demonstrated application of the Simpler Business System®, which is based on the Toyota Production System®.
  • A minimum of 10 years' deep industry expertise with increasing responsibilities, the last two of which include management of a large multi-disciplinary organization.
  • Understanding of business operations, key growth strategies and in-depth business function tactics.
  • High-level problem-solving skills with significant hands-on process improvement experience including ability to turn strategy into action by creating and sustaining standard work and teaching daily problem-solving techniques that support technical process changes.
  • Applying change management methods to increase the likelihood of successful change, build buy-in, and ensure sustainability of the change effort.
  • Mentoring and developing others on Lean operations and management systems.
  • Experience working with a variety of Simpler clients and delivery teams, preferred
  • Demonstrated ability to respectfully challenge and provide feedback to c-suite executives
  • Ability to create cohesive and high-performing teams in support of client objectives
  • Ability to describe the value of all Simpler offerings in support of client needs
  • Awareness of IBM offerings and an understanding of where and how they are deployed
INTERPERSONAL SKILLS
Account managers are proven, results-oriented leaders who can inspire an organization through their own example. Integrity and trust are of utmost importance in the achievement of desired results. Account managers must create an open and transparent atmosphere and be willing and able to work in multi-cultural environments.

Key interpersonal skills include:
  • Demonstration of Simpler's values as espoused by the Simpler Tree
  • Ability to communicate effectively to all levels of an organization
  • Ability to work with executives and senior managers under pressure
  • Proven capability for developing and sustaining key relationships
  • Active listening
  • Ability to influence and negotiate
  • Mentoring/coaching skills
  • Presentation and teaching skills
CLIENT FACING RESPONSIBILITIES
  • Responsible for 'owning' the full scope of existing client engagement(s)
  • Responsible for the organic growth of existing clients
  • Responsible for developing new clients to maintain a full 'book of business'
  • Serve as a trusted business advisor for the client's senior leaders
  • Focus on the whole business regardless of the scope of the Simpler contract
  • Create a vision for the client's future based on deep industry knowledge
  • Coach the personal professional development of senior leaders, creating awareness of and providing feedback on effective leader attributes for building a culture of engagement and problem-solving
  • Monitor the client's overall improvement progress including ROI
  • Conduct regular Transformation Plan of Care (TPOC) reviews and coach leaders to toward appropriate countermeasures
  • Serve as a single point of contact for the client for all aspects of the engagement with Simpler
  • Coordinate the efforts of all Simpler employees interacting with the client. Serve as the 'quarterback' of the delivery team, ensuring alignment of effort and message.
  • Coach and develop the Simpler delivery team to consistently exceed client expectations
  • Encourage 'local innovation' to 'meet the client where they are'
  • Engage Simpler subject matter experts and 'best athletes' as necessary to meet the needs of the client
  • When appropriate, connect with and incorporate IBM offerings
  • Orient new Simpler resources assigned to the client(s)
  • Deliver C-Suite level engagement events (ELW/VW, VSA, RIE) in support of the client contract
  • Build long-term client relationships and ensure that the delivery team builds long-term relationships at all levels to create a solid professional network that enables the development of strategic business opportunities
  • Develop and create new business and organic growth proposals
  • Tell the client's story through white papers and case studies
RESPONSIBILITIES TO SIMPLER
  • Ensure compliance with all IBM and Simpler regulatory requirements.
  • Ensure compliance with the contract and that Simpler fulfills all contractual obligations.
  • Prepare and submit forecasting information for each client, including risks and opportunities for future revenue.
  • Protect Simpler's intellectual property.
  • Report client progress to Simpler leadership. Create and maintain an A4.
  • Collaborate within Simpler's matrixed organization to address personnel issue and support the efforts of Group Leaders to develop Simpler employees.
  • Serve as a full member of the Simpler Leadership team, suggesting improvements, providing feedback, and engaging in meetings as needed.
  • Support the growth of new business within the Industrial Sector (unrelated to assigned client(s)) by collaboratively participating on deal teams, making sales calls, networking, etc.

Required Technical and Professional Expertise
  • Bachelor's Degree in a technical field or Organizational Development preferred
  • An understanding of broader business needs which could be demonstrated by an advanced degree such as an MBA or previous work experience in operations management and or the supply chain.
  • Excellent English written, verbal, and presentation skills are essential; a second language is an advantage.

Preferred Technical and Professional Expertise
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More Information on IBM
IBM operates in the Information Technology industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. IBM was founded in 2022. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 587 open jobs at IBM, click here.
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