Account Manager at Fundbox (Dallas, TX)

| Dallas-Fort Worth, TX
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About Fundbox

Fundbox is a financial platform for small businesses. The company is on a mission to unlock growth for small businesses by providing fast and easy access to financial tools and working capital solutions. Fundbox has connected with over 325,000 businesses, unlocked over $2.5B in working capital, and invested $100M into its AI platform, gaining deep insights into the small business ecosystem.

We were recently selected as one of the top 250 Fintechs out of 17,000 Fintechs and Startups in the industry.  

Fundboxers (as we like to call them) join our amazing team due to our mission of empowering small businesses to realize their full potential with the help of Fundbox.

We offer incredible benefits including:
  • Competitive Compensation, including equity with Fundbox in the form of restricted stock units
  • Generous PTO policy to include vacation, sick time and more
  • Monthly lunch budget
  • Total wellness benefits, including individual annual budget, mental and physical health resources and more
  • Personal and professional development budget 
  • Stipend to improve your home office setup 
  • Premium coverage for health plans offered from day one (some options covered at 100% for Employees)
  • 401k, Life insurance and disability benefits

Let’s not forget, we were recently certified by Great Place to work with an employee satisfaction rate of 94%.

Job Description

Fundbox is searching for an intelligent and collaborative Account Manager that is client-focused and who is passionate about helping small business owners succeed. As an Account Manager at Fundbox you will create meaningful experiences and deliver value to existing customers by providing them with products and services that best fit their financial needs.

The Account Manager will act as the principal point-of-contact for our existing clients and will work closely with Risk, Product, Customer Support, and Marketing teams on the delivery of all new initiatives to help drive product awareness, customer retention, and meet company goals. This person will capture and track valuable customer feedback and ensure all stakeholders are kept informed regarding project status and progress, including milestones of program development.

Our sales cycle is short and you can realize the immediate impact of your influence. 

In this role, you will…
  • Develop long term relationships through ongoing customer interactions
  • Increase customer transactions by presenting new product offers 
  • Communicate and track customer needs and project requests
  • Collaborate with product on GTM strategies to help scale customer adoption
  • Create and track towards measurable goals and customer metrics
  • Provide insights to customers to ensure they get the most out of our products and experience
  • Generate referrals, case studies, and reviews from existing clients
You should have:
  • Strategic account management experience with a heavy focus on upselling & cross selling existing customers
  • Excellent communication and interpersonal skills
  • An aptitude for building strong customer relationships
  • Self-motivated and a can-do attitude
  • Strong phone skills
  • Ability to multitask in a fast pace environment
  • Strong presentation skills
  • Experience with being measured against a monthly quota
  • Creative & critical thinking
  • Technical aptitude
Diversity and Inclusion at Fundbox

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.

Applicants for Account Manager must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Fundbox will not hire any applicants who require employer sponsorship for a non-immigrant visa for this position.

For information about our applicants privacy policy, please click here.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • PythonLanguages
    • SQL AlchemyLibraries
    • PandasLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Vue.jsFrameworks
    • React NativeFrameworks
    • RabbitMQFrameworks
    • GunicornFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • ConfluenceManagement
    • JIRAManagement
    • Google WorkspaceManagement

An Insider's view of Fundbox

How would you describe the company’s work-life balance?

We work hard, but Fundbox is not a place where success and work is put above everything else. I feel my contributions are valued, but my mental health and overall well-being are valued above that.

Abby

Account Specialist

What makes someone successful on your team?

We encourage initiative, collaboration and ownership. Someone who is successful on our team is a person who sees a high-value problem worth fixing, takes the initiative to lead a project to solve this problem and works collaboratively with other functions to resolve the issue.

Marten

Chief Financial Officer

What's something quirky about your company?

Hands down the best non-work Slack channels ever

Gina

Sr. Payments and Banking Partner Manager

What are Fundbox Perks + Benefits

Culture
Volunteer in local community
We know the value of community, and we encourage our employees to volunteer both as a team and on their own. We offer employees yearly paid time off to volunteer for a recognized charity, cause, or no
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have three ERG's: Women at Fundbox, Melanin Collective, and Pride at Fundbox. Our ERG's work hard to create inclusive and diverse programming to highlight the importance of diversity.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

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