At Alt, we envision a world where anything is an investable asset. Using trading cards, we’re establishing a proof of concept to create financial products that traditional financial institutions don’t support or recognize as collateral.
To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.
Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.
What we are looking for:
As an Account Manager for Alt’s Private Client division, you will develop and maintain relationships with customers in our high-value segments and ensure they have a great customer experience. You will be focusing on metrics such as loyalty, retention, AUM, and product penetration. In this position you will help scale the business by testing new methods and developing systems and processes to drive continued customer growth. As you listen to and learn from our customers, you will work cross-functionally to feed the learnings back into the product and to attract new customers.
The impact you will make:
- Manage, nurture, and expand relationships with high value customers as they use Alt’s investment products across the full lifecycle of sale, onboarding, upsell, and renewal
- Develop a deep expertise in our products, the alternative asset space, and the ability to advise clients on decisions and next steps
- Develop processes that drive adoption and success and scale them as we grow
What you bring to the table:
- 5+ years experience in a customer facing role focused in financial services
- Passionate about delivering exceptional customer experiences and solving complex customer problems
- Experience and passion for building strong business relationships
- Strategic thinker and motivated self-starter - you don’t hesitate to identify problems, find solutions, and take ownership of execution to drive to a results
- Organized with strong attention to detail; ability to juggle multiple high priority tasks at once
- Energized when doing something for the first time and learning from the experience in order to build processes that can scale
- Demonstrated growth mindset - you seek feedback and strive for continuous improvement
- Bonus points if you are passionate about investing and are familiar with alternative assets (crypto, NFTs, etc)
- Bonus points if you have industry relationships that you can tap into day 1 to hit the ground running
What you will get from us:
- You will be given resources to help grow your personal brand and to position yourself as a thought leader in areas relevant to Alt.
- Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
- An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
- 401K, Work from home and Wellness Stipends
- Unlimited vacation policy
- Generous paid parental leave
- Competitive healthcare benefits, including HSA, for you and your dependent(s)