Account Manager at Alt

+2 more | Remote
Sorry, this job was removed at 7:11 a.m. (CST) on Thursday, April 14, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

At Alt, we envision a world where anything is an investable asset. Using trading cards, we’re establishing a proof of concept to create financial products that traditional financial institutions don’t support or recognize as collateral. 

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

As an Account Manager for Alt’s Private Client division, you will develop and maintain relationships with customers in our high-value segments and ensure they have a great customer experience. You will be focusing on metrics such as loyalty, retention, AUM, and product penetration. In this position you will help scale the business by testing new methods and developing systems and processes to drive continued customer growth. As you listen to and learn from our customers, you will work cross-functionally to feed the learnings back into the product and to attract new customers.

The impact you will make:

  • Manage, nurture, and expand relationships with high value customers as they use Alt’s investment products across the full lifecycle of sale, onboarding, upsell, and renewal
  • Develop a deep expertise in our products, the alternative asset space, and the ability to advise clients on decisions and next steps
  • Develop processes that drive adoption and success and scale them as we grow

What you bring to the table:

  • 5+ years experience in a customer facing role focused in financial services
  • Passionate about delivering exceptional customer experiences and solving complex customer problems
  • Experience and passion for building strong business relationships
  • Strategic thinker and motivated self-starter - you don’t hesitate to identify problems, find solutions, and take ownership of execution to drive to a results
  • Organized with strong attention to detail; ability to juggle multiple high priority tasks at once
  • Energized when doing something for the first time and learning from the experience in order to build processes that can scale
  • Demonstrated growth mindset - you seek feedback and strive for continuous improvement
  • Bonus points if you are passionate about investing and are familiar with alternative assets (crypto, NFTs, etc)
  • Bonus points if you have industry relationships that you can tap into day 1 to hit the ground running

What you will get from us:

  • You will be given resources to help grow your personal brand and to position yourself as a thought leader in areas relevant to Alt.
  • Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
  • An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
  • 401K, Work from home and Wellness Stipends 
  • Unlimited vacation policy
  • Generous paid parental leave
  • Competitive healthcare benefits, including HSA, for you and your dependent(s)
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Candidate Location Eligibility:
New York City, NY
San Francisco, CA

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ApolloLibraries
    • FlaskFrameworks
    • FastAPIFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign

An Insider's view of Alt

What are some social events your company does?

I love being a part of a company that invests in building relationships between coworkers. We have teams dedicated to planning events in our various cities. Our company loves hosting-- weekly team work outs, attending local sporting events, offsites in Napa, Halloween pumpkin carvings/paintings, holiday parties, and happy hours.


People Associate

What projects are you most excited about?

I feel very lucky to be an early full-stack engineer at Alt because of the projects I’ve gotten to work on. Getting to build the whole customer onboarding flow was extremely fulfilling for me. Working with my team on the various UI screens and business logic for an Alt Exchange transaction has been massive for my technical growth as well.


Software Engineer

How does the company support your career growth?

Alt supports my career growth by acknowledging my aspirations! The leaders at Alt have supported me in defining what that success looks like while shaping an actionable plan. It excites me to achieve those desired outcomes that align with company goals given the vast opportunities my team has available.


Customer Associate

What are Alt Perks + Benefits

Volunteer in local community
Alt has planned volunteer activities for the holidays with plans to implement more volunteer opportunities next year!
Friends outside of work
Eat lunch together
Intracompany committees
Alt has committees in each of its' hub cities to plan and host fun events including monthly outings, happy hours, sporting events, and holiday parties.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Each new employee at Alt receives an unconscious bias training to guarantee that new hires are prepared for our diverse working environment.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Alt's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical and dental expenses with pre-tax contributions of up to $2,750 annually.
Dental Benefits
Alt employees are offered dental benefits that are administered through Beam with a wide variety of provider options across the US.
Vision Benefits
Alt employees are offered vision benefits that are administered through Beam with a wide variety of provider options across the US.
Health Insurance Benefits
Alt employees are offered three Anthem PPO choices with a wide variety of provider options across the US.
Wellness Programs
Alt offers a $200 monthly benefit to spend on activities or resources that can help you to stay healthy both mentally and physically!
Team workouts
Alt offers weekly team Crossfit workouts and schedules morning workouts while at conferences, card shows, and offsites to make sure people are staying fit and healthy even while traveling for work!
Mental Health Benefits
Alt offers a $200 monthly benefit to spend on activities or resources that can help you to stay healthy both mentally and physically!
Retirement & Stock Options Benefits
Alt’s 401(k) Plan is a convenient payroll deductible method to help supplement employees’ retirement benefits and provide a long-term vehicle to accumulate savings.
Company Equity
Alt offers extensive equity options to all of its employees and opportunities to invest in company sponsored index funds.
Performance Bonus
Alt rewards employees for excellent performance with raises, promotions, and equity bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Eligible Alt employees are compensated at 100% of their normal salary for 16 weeks during their parental leave.
Flexible Work Schedule
Remote Work Program
Alt allows all employees to work remotely. We also allow employees to expense WeWorks to facilitate opportunities to continue to come together and offer a nice change of pace from your day to day.
Family Medical Leave
Eligible Alt employees are compensated at 100% of their normal salary for 16 weeks during their parental leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Alt doesn’t track sick days. If you’re under the weather, take the time you need to feel better. This also includes taking mental health days as needed. Mental health is just as important!
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Alt hosts various outings including happy hours, sporting events, and holiday parties. We also have bi-yearly offsites for all employees to come together and spend time together in person.
Free Daily Meals
Alt provides lunch during the work day and dinners in the evening for employees working at the office or in a co-working space.
Stocked Kitchen
Alt has a fully stocked kitchen in our NY office!
Some Meals Provided
Remote Alt employees are able to use their monthly work from home benefit to cover a few lunches each month.
Happy Hours
Alt has committees in each of its' hub cities to plan and host fun monthly outings like happy hours and sporting events. We also host virtual events as well!
Pet Friendly
We love dogs at Alt! Our employees are eligible to bring their furry friends to our NY office provided that they are potty trained, not aggressive and up to date on their vaccinations.
Relocation Assistance
Fitness Subsidies
Alt will reimburse eligible gym membership fees, fitness classes, wellness experiences, or mental health activities up to a maximum of $200/month.
Home Office Stipend for Remote Employees
Working remotely can require adjustments to your normal work style. To accommodate, Alt employees can expense up to $100/month to be used at their discretion on things like lunch or their home office.
Professional Development Benefits
Job Training & Conferences
Alt employees are emboldened to attend job trainings and conferences relevant to their jobs, in areas they find interesting, and on innovations in the industry.
Cross functional training encouraged
Promote from within
Mentorship program
All new "otters" are given a buddy when they start to welcome our new employees to Alt!
Continuing Education stipend
Alt offers a $2000 professional development stipend for you to continue your L&D efforts throughout the year!

Additional Perks + Benefits

Our perks extend beyond wellness, company bonding, professional development, unlimited vacation, and meals... we want you to understand alternative assets inside and out. Whether it's sending you to card shows/conferences, offering a $5,000 card benefit on our platform to learn to invest, a financial literacy platform, or investing in our different index funds, our employees should be empowered to invest intelligently, just like our customers.

More Jobs at Alt

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Alt's full profileSee more Alt jobs