Position Description

ADP is hiring an Account Manager. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

The Account Manager will provide a variety of services to an assigned client base including: (Wage Payment product specific, payment solutions or ALINE Card)

• Ensure client satisfaction and maximize performance
• Act as a subject matter expert
• Resolve issues related to features, functionality and client knowledge
• Coordinate and facilitate regular proactive meetings with client decision-maker
• Coordinate and manage client level projects

RESPONSIBILITIES:

• Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
• Effectively handle all client inquires with quality and within the established SLA's.
• Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
• Assist in the creation and implementation of new processes and procedures.
• Coordinate client level pojects including addition of features, client mergers and acquisitions, regulatory changes, etc.
• Meet department standards and metrics

QUALIFICATIONS REQUIRED:

• Bachelor's Degree or equivalent in education and work experience.
• 3-5 years of direct client servicing experience required.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Experience with ACH, direct deposits and/or electronic payments
• Payroll experience (processing or supporting)
• Knowledge of Siebel
• Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills.
• Knowledge of Microsoft Office
• Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills.
• This is a non-exempt/hourly position, so the ability to work over-time as needed will be needed.

Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.
(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.