Account Manager at PHMG

| Chicago, IL
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Role: Account Manager– Chicago

Location: 401 N Michigan Avenue, Chicago, IL 

Start: January 2022

Salary: Competitive Base Salary with uncapped commissions; $75k total on target earnings

______________________________________________

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud- based telephony optimization – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.

We’re expanding our client success team and are currently recruiting a proven Account Manager to join  our new Chicago Account Management team.

Upon joining, we’ll fly you to our UK headquarters for an initial training. After that, you’ll help establish  the team from the ground up.

You’ll be responsible for handling the day-to-day management of client accounts; made up of both long-standing clients and new clients sent your way by our expert sales teams.

What you’ll be doing:
  • At every touchpoint you’ll demonstrate your expert-level understanding of your client’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical, and commercial support
  • Optimize the client experience, creating operational efficiency and maximum satisfaction from clients
  • Lead from the front to create an environment for success
  • Achieve financial and client satisfaction goals
  • Give details to our clients on how our service works, set timeline expectations, and ultimately create trust with clients
  • Manage client onboarding with appropriate internal personnel in engineering, production, creative, and sales departments
  • Take responsibility for overall satisfaction and retention of assigned mid-market clients
  • Analyze current ROIs, develop insights, and help clients interpret findings and understand opportunities for future Audio Branding executions
  • Resolve client issues and work with internal stakeholders to propose solutions
  • Execute any upsell and cross-sell opportunities, as well as obtain client referrals
What we look for:
  • Strong sales background and proven results
  • Proven knowledge and experience of client success
  • A creative, analytical problem-solver who focuses on delivering client satisfaction
  • Highly organized and a diligent project manager, able to multi-task on client projects and deliverables
  • Strong analytical skills with focus on process and system development
  • Proven ability to achieve sales quotas and KPI’s
  • A proactive and effective written and verbal communicator
Perks of working at PHMG:
  • 18 Days PTO, 2 VTO Days, plus 7 federal holidays and a half following your birthday
  • Comprehensive health benefits package
  • 401k with company matching
  • Commuter benefits through Ventra and Divvy, and subsidized parking options
  • Dynamic offices with spectacular views of Lake Michigan
  • Free onsite gym membership
  • Proven ability to achieve sales quotas and KPI’s

____________________________________________________________________________

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender expression, veteran status, or disability.

PHMG has adapted a new Covid-19 Policy to keep all in-office employees safe. We are requiring all in-office employees to be vaccinated unless there is a religious or medical exemption that apples.

All applicants must possess current US work Authorization.

#LI-KD1

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Technology we use

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An Insider's view of PHMG

What’s the vibe like in the office?

It’s really high energy, there’s lots of excitement and an eagerness to learn. With the number of new hires coming in and the office expanding, maintaining this positive vibe is so important, and that’s exactly what PHMG nurtures instead of the typical high-stress environment.

Tanay

Head of Sales

What does your typical day look like?

Usually I arrive in the office early so I can set up for the day and get a head start on sourcing. I get to speak to every type of business and all different people – and I also support new-starters on my team with sourcing and pitching techniques to help them progress at PHMG. There’s lots of variety, which makes the day to day really enjoyable.

Alexandra

Media Development Manager

What makes someone successful on your team?

Working in Sales at PHMG isn’t your average 9 to 5 job. You literally get out what you put in. If you have a desire to be great, do what others aren’t doing, and achieve results others have not, you will definitely reap the rewards here.

Nick

Head of Sales

How do you empower your team to be more creative?

We encourage open communication and collaboration, giving staff the authority and confidence to make decisions and take accountability. And on top of this, we’ve instilled curiosity within the team dynamic – so we’re all working to keep ideas fresh, and ultimately give our clients the best possible product and experience.

Steve

Head of Creative

What projects are you most excited about?

I’m pretty jazzed up about a couple of upcoming recruitment projects in 2021. We’ll be holding a virtual open house for graduates this spring semester, which should give our team the opportunity to meet and find fresh talent just entering the workforce.

Alex

Talent Acquisition Executive

What are PHMG Perks + Benefits

PHMG Benefits Overview

It’s the people that make PHMG – so it’s only right that we give them something back. Split across five distinct categories of Finance, Health & Wellbeing, Lifestyle, CSR and Special Moments, our vast portfolio of PH Perks rewards staff with benefits that are more than just freebies – they make a valuable difference to their working life.

Culture
Volunteer in local community
We’re proud to volunteer with SOS Children’s Villages – helping out at their graduation days, and inviting their young people to our office as part of our shadowing program.
Partners with Nonprofits
Our dedicated charitable initiative – the PHMG Foundation – raises vital funds for worthy causes across the globe, as chosen by our staff.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
As part of PHMG’s harassment training, we’ll be including an unconscious bias portion designed to help adjust patterns of thinking and eliminate biases – even those we’re unaware of.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have monthly meetings with both our Global and Local Impact Groups.
Health Insurance & Wellness Benefits
Disability Insurance
We provide both short and long-term disability insurance to support for those who are disabled, or have become disabled – ensuring they have the finances necessary should they be unable to work.
Dental Benefits
We offer two PPO dental plans designed to keep staff smiling all year round.
Vision Benefits
Through Principal, we offer a vision plan to every employee, ensuring they get the eye-care they need, as and when they need it.
Health Insurance Benefits
We’re proud to offer the choice of four different health plans from the BCBS, with an option to suit each individual needs – with the majority of the monthly premium costs covered by PHMG.
Life Insurance
PHMG offers life insurance to each and every employee. The coverage is equal to the employee’s annual earnings, allowing their families to continue living the same quality of life, whatever happens.
Wellness Programs
Onsite Gym
Team workouts
There are many ways PHMG helps take care of employees’ physical wellbeing – and our fitness initiatives include in-office yoga and a range of sports teams to suit all interests.
Retirement & Stock Options Benefits
401(K)
All PHMG employees are automatically enrolled into a 401k, helping them save for their future.
401(K) Matching
PHMG provides employees with a 401(k) matching plan. We match 100% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Top performers across every department are rewarded at PHMG, earning cash bonuses, luxury nights out, trips to exciting destinations and even Rolex watches.
Match charitable contributions
Every year, we work to a fundraising target. If we reach this figure, it’s matched by the company – allowing us to make a huge difference to our chosen charities.
Child Care & Parental Leave Benefits
Generous Parental Leave
We want to make sure you never miss those special moments, so our staff enjoy additional time off for their child’s first day of school and holiday play.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
At PHMG you're given 18-20 days PTO and up to 7 federal holidays.
Paid Volunteer Time
All staff are entitled to take two volunteer days to support causes they’re passionate about, beyond their 18 - 20 days PTO and up to 7 federal holidays.
Paid Holidays
Paid Sick Days
Nobody should suffer financial penalty simply because they’re unwell – so any sick days are included in annual PTO allowance for all our employees.
Perks & Discounts
Beer on Tap
Commuter Benefits
We help our staff save on travel with Ventra Transit Benefits, Water Taxi discounts and half-price Divvy bike rental.
Company Outings
Every month, our top performers dine out at the finest restaurants as part of our exclusive President’s Club. And twice a year, the whole company unites at our holiday events.
Free Daily Meals
PHMG staff start the day right with our Breakfast Club, enjoying a selection of free cereals every day.
Game Room
Our dynamic breakout spaces are filled with ping pong, foosball and pool tables, giving competitive staff a chance to go head-to-head.
Stocked Kitchen
There’s always a treat to be found in the PHMG kitchen with unlimited tea and coffee, soda, energy drinks, and snacks – along with ice cream Fridays in the summer.
Some Meals Provided
New starters enjoy lunch on us – and our top performers are rewarded with winners’ dinners on Mondays.
Happy Hours
Cheers: Happy Hour takes place regularly at PHMG – when drinks at the office are followed by team nights out at the host of bars on the doorstep of our Downtown Chicago office.
Parking
For ultimate convenience, on-site parking is available, right underneath the office on 401 N. Michigan.
Recreational Clubs
Joining PHMG means you’re part of a team in more ways than one. Our softball, kickball, soccer and volleyball teams play throughout the year in leagues across the city.
Relocation Assistance
PHMG offers relocation assistance, including home finding, temporary housing, moving costs and travel expenses reimbursement for certain roles.
Fitness Subsidies
Free gym membership is given to all our staff, either in the on-site fitness center at our Chicago office, or for our on-the-road employees, subsidized at a gym of their choice.
Professional Development Benefits
Job Training & Conferences
Continuous improvement is a huge part of PHMG. We provide comprehensive solutions, training programs and a specialist Sales Academy – with departmental specific conferences to reward progress.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

PHMG values employee recognition through our career development program and quarterly awards conferences. We also encourage team collaboration at charity events via the PHMG Foundation including skydiving, Santa Dash, and other team events.

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