Account Manager

| Manhattan
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Medly is a patient-first digital pharmacy that delivers free, same-day prescription medication throughout the nation. Our mission is to elevate the healthcare journey for all patients - regardless of income, lifestyle, or diagnosis.


We are looking for a motivated Account Manager to join Medly’s Provider Concierge Team, to serve as an extension of the Sales team, keeping Medly top of mind through meaningful touch points resulting in higher Rx volumes and greater provider satisfaction. 


What you will do: 

Engage both in-person and remotely with various members of a given provider office: front of staff, physician etc. Become a part of the office landscape by finding ways to drive/showcase value and minimize friction points for prescription requests and processing. 


Main responsibilities include:  

  • Onboarding offices through a high-touch experience
  • Surfacing new products and service offerings for offices and their patients
  • Providing clinical insights to facilitate processing of correct medications
  • Explaining payment options and providing guidance on financial support services 
  • Collecting and synthesizing feedback on Medly’s operational performance
  • Assist offices with the Rx Prior Authorization process


Who you are & skills you have:

  • At least 2 years of Account Management or Customer Success related experience in the healthcare industry with a deep understanding of the provider or pharmacy infrastructure.
  • Position requires up to 80 percent in the field which includes visits in conjunction with Sales Reps and requires residence within 25 miles of Manhattan.
  • Have strong interpersonal skills -- an innate ability to build relationships and engage anyone in any setting
  • Excellent communicator -- clear, effective and eloquent
  • Has extensive knowledge of clinical space, and a rich knowledge of pharmaceutical industry 
  • Self-starter who can maximize their impact and the number of daily touchpoints and office visits 
  • Fast learner who can understand Medly’s services and processes
  • Client-obsessed problem solver
  • True ambassador to help champion our vision to revolutionize pharmacy and elevate the healthcare experience


Medly Pharmacy is an equal opportunity employer. We proudly celebrate diversity and are devoted to creating an inclusive environment for all employees regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, military service, or any other non-merit factor.


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