Account Manager

| Columbus, OH | Hybrid
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Yes, we’re growing again! Pumpkin is looking for an Inside Sales/ Relationship Manager to help us on our mission to create a happier, healthier world for pets and their people. Reporting into the Director of Customer Success, you will assist with the launch of new product offerings and maintain a nurturing relationship through account management and collaboration with the outside sales team.

What You'll Do:

  • Meet and exceed quarterly sales goals within your territory
  • Generate leads and policies, building effective and lasting relationships with veterinary hospitals, shelters, and clinics
  • Educate vet hospitals, shelters on the value of Pumpkin insurance and benefits in engaging pet owners
  • Partner with our marketing and design teams to create sales collateral, presentation decks, etc.
  • Successfully communicate and drive Pumpkin’s newest services and initiatives
  • Develop and execute territory business plans, routinely adjusting strategies and tactics to maximize performance based on market and customer information/needs
  • Nurturing existing accounts through regular check-in, ensuring continuous support and maintaining relationships with hospital staff
  • Utilize and become proficient in our CRM (Salesforce) to track and improve customer engagement on a daily basis
  • Roles and responsibilities are subject to change

What We're Looking For:

  • Undergraduate degree (BA/BS)
  • Prior sales experience preferred
  • Experience creating meaningful relationships in a virtual environment
  • Strong presentation and training skills
  • Strong peer leadership and ability to influence without authority
  • A change agent, continuous learner, and someone who can push themselves/others beyond dominant logic
  • Experience working in a highly fluid and ever-changing environment
  • Willingness to work evenings and across various time zones
  • Ability to pass/obtain a Property & Casualty License within six weeks

Bonus Points:

  • P&C insurance license
  • Proven track record of meeting sales activity expectations and sales goals
  • Pet insurance background
  • Experience with Salesforce CRM
  • Animal health/hospital experience
  • Experience launching new products and building a book of business
  • Knowledge of DISC profile

About Pumpkin:

We are on a mission to ‘Make the best pet care possible fur all’. Pumpkin is a rapidly growing pet care startup disrupting the $1.7B US pet insurance industry. Pet insurance is growing 17% YOY, yet only 2% of dogs and cats in the US are currently insured. We’re looking to change that so that every dog and cat can live the best life pawsible.


Our Culture & Values

Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is led by a team of engineers, product managers, marketers, data experts, designers, and customer care specialists who love and live for our pets – and for yours.


Pets Come First: Put what's best for pets at the center of everything you do

Trust the Pack: Help families make empowered pet care decisions

Jump Fences: If there’s a will, there’s always a way over them

Share Toys: Be generous with your gifts and amazing things will happen

Dig New Holes: Challenge conventions to create the future of pet health care

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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An Insider's view of Pumpkin

What's the biggest problem your team is solving?

With our recent MGA launch we’ve had a huge shift in responsibility that the Claim Adjuster’s are tackling head on which entails juggling multiple processing systems & learning to work through claims from multiple states. I feel confident in our ability to overcome this & we have an incredible leadership team helping us through each step of the way

Karla Heras

Claims Adjuster

How does the company support your career growth?

Pumpkin has talented, wonderful people who exhibit utmost passion in their work. We get the space to wear multiple hats, and hone in on one as needed. This freedom make us better at not just what we do, but at expanding on what we can do. We get to see our work contributing to the company's growth everyday, and with that we see ourselves growing.

Avinandan Basu

Senior Product Designer

What is your vision for the company?

My vision for Pumpkin is to create a claims organization that meets the expectations of a digital consumer in 2022 and beyond. Insurance is frustratingly slow to adapt because it's made up of people who are risk averse. At Pumpkin I have the opportunity to challenge convention and to innovate with pets and their people at the center of all we do.

Dylan Whitehead

Director of Claims

What makes someone successful on your team?

To succeed at Pumpkin you should ask questions, collaborate, and be willing to adapt! In pet insurance there’s a lot to learn and do - my team faces tough problems head-on and succeeds by working through them together.

Megan Tracy

Senior Fullstack Engineer

What are Pumpkin Perks + Benefits

Pumpkin Benefits Overview

At Pumpkin, every team member has the autonomy and support they need to boss their role and make empowered decisions. We foster this environment by providing a white glove employee experience and heavily investing in our people. We offer competitive & comprehensive benefits, including best-in-class health insurance, a generous vacation policy, and of course, pet-friendly offices.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Quarterly engagement surveys
Hybrid work model
Employee awards
Remote work program
We're currently 100% remote as we prioritize the health & well-being of our team. Post-pandemic, we plan to operate in a hybrid model, with logistics still being defined
Diversity
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Pumpkin Insurance and preventative care for every pet in your family.
Team workouts
Weekly virtual workouts led by a certified fitness trainer - because the best treat is a healthy life.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Pumpkin colleagues are encouraged and expected to take time away throughout the year, and at minimum 5 consecutive days to unplug and recharge.
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Pumpkin caters in-office lunch on Mondays, and colleagues can expense meals during company events (lunch & learns, celebrations, etc.)
Company-sponsored happy hours
Whether organized or impromptu, we don't limit our interactions to the office!
Onsite office parking
Pet friendly
Pets are the inspiration for all that we do, so we welcome them in the office!
Relocation assistance
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Ever wonder how to actually collect and interpret data? Curious what a day in the life of a veterinarian is like? These are just a few of the topics we've covered in our lunch & learn series.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

Additional Perks + Benefits

Pumpkin also observes Summer Fridays. All colleagues are encouraged to keep their afternoons free of meetings and get a jump start on the weekend!

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