The Position

Account Manager

What We Need

Account Managers work with an assigned book of business to build a cross-sell pipeline, drive adoption, conduct customer needs analysis, deepen customer relationships, provide product demonstrations and win more business. 

Success in this role requires the ability to have holistic conversations with customers simultaneously meeting revenue targets and exceeding customer expectations. Driving adoption, providing quality service, identifying new cross-sell opportunities, retention initiatives are the many different types of work that need to be balanced each day. 

If you thrive in a fast-paced environment and are passionate about both selling and customers, this is the job for you! Grow your experience and career by joining our award-winning company.

Your Area of Focus

•  Manage, develop, and maintain a portfolio of customer accounts 
• Perform multiple sales activities to drive Net Revenue Retention 
• Conduct presentations to demonstrate value, drive adoption and cross-sells
• Negotiate renewals and close customers on long term commitments
• Master the Kareo value proposition and sales process to close deals and exceed quota every month
• Liaise with the Customer Success department to ensure that customer needs are met
• Execute on targeted outbound campaigns to drive cross-sell and upsell opportunities
• Accurately track and record customer communications in Salesforce.
• Thrive in a busy work environment with a high volume of tasks

Your Professional Qualifications

•  Domain experience in either healthcare, technology, or both preferred, but not required
• Successful experience selling a SaaS product to multiple stakeholders and business partners
• Confident and friendly phone and virtual meeting presence
• Passion for customer success and sharing the Kareo platform
• Consultative and complex sales process experience 
• Experience navigating multiple gatekeepers
• Excellent verbal and written communication skills to persuade, present and problem solve throughout the day
• Comfort with all things technical, especially Salesforce and Microsoft Office products.

Our Values

•  Passionate - Be Passionately Driven: We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare. We hold ourselves to the highest standards. And we work with urgency because what we do matters.
•  Customer-Focused - Dedicated to Customer Success: Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive. We are solution-oriented and aligned with their needs.
•  Collaborative - Together We’re Better: Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
• Growing - Constant Growth: We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry. We are creative problem solvers that believe in making things better.

Kareo is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.