ABOUT GUIDEBOOK:

Guidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required.

Thousands of organizations across the globe use Guidebook to create mobile applications for events, university campus open houses, venue guides, onboarding for associations, corporate training and so much more. These apps help people stay organized, connect with their peers, and access more information - but it doesn’t stop there.

Our mission is to connect people with the resources they need to get the most out of their experience - in person and virtually. We are a driven team on a mission to help people of all skill levels create intuitive and engaging mobile apps.

We are a driven team on a mission to elevate mobile experiences for everyone – and believe we can accomplish that while highly valuing balance, togetherness, and fun!

ABOUT THE JOB:

The Guidebook team is seeking a proven relationship-centric candidate to join as an Account Manager to drive dollar-for-dollar renewals and upsell within our customer base, as well as to be a font of knowledge for the rest of the team. This individual will work with a broad spectrum of strategic accounts and SMBs (Small and Medium Businesses) to ensure a seamless renewal process and identify opportunities for customers to extend their relationship with Guidebook. This individual will also partner closely with the Customer Support and Product teams to understand salient trends to better serve their own customers.

Our team values collaboration, and the Account Manager (AM) will have the opportunity to help develop the renewals function by defining the role and responsibilities and shaping key processes. This position requires the ability to sell the value of Guidebook, foster meaningful relationships with customers, spot and pursue upsell opportunities, and negotiate and effectively manage a portfolio of customers to limit dollar-for-dollar and logo churn.

WITHIN 3 MONTHS, YOU’LL:

• Own the renewals and upsell process for a portfolio of customers in collaboration with the Customer Success and Sales teams.

• Learn innovative ways to leverage the Guidebook platform to solve an array of important business issues for customers.

• Close renewal business on a quarterly basis and develop and close new add-on sales, while meeting and exceeding your quota.

• Analyze usage metrics to understand how the customer is using Guidebook, including evaluating product adoption.

• Learn the inner workings of Salesforce reporting, so that you can take a keen eye towards customer buying trends.

WITHIN 6 MONTHS, YOU’LL:

• Develop a foolproof, and easily shared success plan to ensure organizational adoption and expansion of our product.

• Share best practices to ensure your clients are maximizing their subscription.

• Work with product management to translate business needs to product requirements and craft new solutions for customers.

• Begin working directly with your teammates to assess key team needs and work with your manager to bring those needs to life.

• Have built an outbound cadence (email campaigns and cold calling) to target growth accounts to generate upsell and cross-sell opportunities from your accounts.

WITHIN 12 MONTHS, YOU’LL:

• Identify and implement process improvements to scale the role.

• Refine your priorities to focus energy on the accounts with the highest growth potential - we want you to run your portfolio like your own business because as a shareholder, it is!

• Work to make the rest of your team better because they should be making you better too!

OTHER CHARACTERISTICS OF THE IDEAL CANDIDATE:

• 2+ years of client-facing role and/or sales experience from a high-tech company, ideally with a focus on growing accounts. (Customer support or client relationship management experience is a plus!)

• Experience developing strategies on assigned accounts to fully leverage technology solutions.

• Track record of leading projects from conception to closure, and experience leveraging internal resources to get things done.

• Impeccable time management and prioritization abilities.

• Experience with Customer Relationship Management (CRM) and Customer Support (CS) platforms.

• Confidence to perform informative and compelling virtual demos and in-person meetings

PERKS:

• Full health benefits: medical, dental, and vision

• Short-term and long-term disability

• Unlimited vacation time

• 401k program with matching benefit

• Stock options

• Flexibility to work from our downtown Raleigh, North Carolina office – or fully remote.

LOCATION:

• Remote US

• Bonus for being close to Raleigh, North Carolina (where we have an office available for those who would like to use it).

EQUAL OPPORTUNITY EMPLOYER:

At Guidebook, we're committed to cultivating an inclusive work environment for everyone – and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

COMPENSATION:

Depending on experience, a reasonable estimate of the current annual salary range for this role is $45,000 to $60,000, plus commissions. Combined, a reasonable estimate of On Target Earnings for this role is $65,000 to $80,000.

If you want to help our team do amazing things, then we want to hear from you! Please send us a cover letter and resume.