Account Manager

| Boston, MA | Hybrid
Employer Provided Salary: $75,000-$150,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. 
Come help us bring modern software to modern science.

ROLE OVERVIEW

Driving value, retention and account growth within our mid-market customer base. This includes owning renewals and identifying accounts with potential growth opportunities while achieving client success objectives. Efficiently leveraging resources in order to bring opportunities to a successful conclusion. Responsible for maintaining a high level of customer satisfaction - consistent with Benchling leadership principles.

RESPONSIBILITIES

  • Manage the SaaS renewal process with existing customers while also identifying potential growth opportunities.
  • Analyze customer data and product usage metrics to lead prioritization of sales efforts, create renewal plans and identify upsell opportunities.
  • Collaborate with sales and internal cross-functional teams to drive customers through close.
  • Escalating at risk customers with internal teams to address issues.
  • Maintaining and updating account and opportunity data within company systems as directed, including Salesforce.com.
  • Representing Benchling in a manner consistent with company business principles and ethics.

QUALIFICATIONS

You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster. 

  • Bachelor’s degree - life sciences major is preferred.
  • 1-3 years of experience as an Account Manager, Customer Success Manager or Sales Development Representative. 
  • Demonstrable history of managing multiple customers/projects a quarter.
  • Knowledge of the life sciences industry, including: R&D, and/or IT functions is required.
  • Curiosity, creativity, and persistence. You should be excited to collaborate with customers as a thought partner.
  • Dynamic communication skills and the versatility to connect effectively with a range of stakeholders, including scientists, team project leads and executives in industry.

SALARY RANGE

Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary is $75,000. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $150,000.

Total Compensation includes the following:

  • Competitive salary and equity
  • 100% premiums covered for health, dental, and vision for employees
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • 401(k) + Employer Match
  • Commuter benefits
  • Home office stipend
  • Mental health benefits + Wellness stipend
  • Learning and development stipend
  • Generous PTO
  • Company-wide Summer & Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries

#LI-EB1

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. 
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.


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Technology we use

  • Engineering
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An Insider's view of Benchling

What’s the vibe like in the office?

I think that the company culture is at the center of everything we do. Every single person here is willing to put down what they're doing to support to their colleagues whenever needed. That’s what is particularly special about Benchling. People are always ready to give their best effort, and there's no shortage of laughter or camaraderie!

Madeleine

Customer Support Specialist

What does your typical day look like?

The mission driven culture defines our day to day in the "office" (or Zoom meetings/Slack messaging). I've never worked at a company where there's such a permeating sense of optimism. People are generous with their time and knowledge, but still remain humble. Also, Aloha Fridays keep our vibes in check.

Alex

Implementation Manager

How has your career grown since starting at the company?

One of the main reasons I joined Benchling is I knew I would grow along multiple axes. Benchling gives me the opportunity to explore outside of my role as an engineer. In the short time I've been here, I've had the opportunity to contribute to the company blog, help organize the annual hackathon, and manage part of the internship program!

Steven

Software Engineer

What unique initiatives do you have that encourage innovation?

I’m very excited by our COVID-19 initiatives. In an effort to help ramp up testing, we have partnered with universities and private companies to create a turn-key software solution that powers their sample analysis on Benchling. We’ve made it much faster for any lab that plans to spin up COVID-19 tests!

Nishant

Regional Lead, Professional Services

What projects are you most excited about?

As a co-lead of Benchling's People of Color affinity group, I'm most excited about projects and events that teach and celebrate multiple cultures. On Lunar New Year, our group passed out red envelopes. Many employees were familiar with the tradition, but they learned even more about its significance in Asian cultures from the information we shared.

Chanel

University Recruiting Lead

What are Benchling Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
All employees participate in an Interview Training that, amongst other things, raises awareness around the impact of unconscious bias in the evaluation process and strategies to best mitigate this.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Benchling provides a monthly Wellness Stipend designed to support and encourage a well-rounded, healthy lifestyle.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Benchling is dedicated to our employees and their well-being, which is why we offer sabbaticals. Employees who have completed five and ten years of service are eligible for a paid sabbatical leave.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Company-wide vacation
Benchling observes major holidays and has two paid company-wide shutdowns during the week of 4th of July and between Christmas and New Year's.
Office Perks
Commuter benefits
Company-sponsored outings
On top of weekly happy hours & monthly events, Benchlings travel abroad for annual company retreats!
Free daily meals
Benchling provides catered lunches Monday-Friday to those employees who are in office.
Free snacks and drinks
Some meals provided
Benchling provides catered lunch daily to in office employees.
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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