connectRN
connectRN connects the nursing community to opportunities - and each other - to build a supportive and thriving network.
Baltimore, MD

Account Manager

| Baltimore, MD
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring nurses together, we empower healthcare workers to take control of their careers and their futures. connectRN was conceived by a nurse to empower clinicians at every experience level. Headquartered in Waltham, Mass., connectRN serves the American healthcare sector. To learn more about our platform, please visit https://www.connectrn.com/.

We are seeking an innovative Account Manager to join our growing market development and management team. Reporting to the Team Lead of Account Management, you will oversee a portfolio of assigned customers, where you will be responsible for cultivating long-term, trusting relationships with our customers. Serving as the lead point of contact for all customer account management matters, you will expeditiously resolve client queries and provide excellent customer service to ensure high customer retention and revenue growth. You should feel comfortable taking on a variety of tasks and not be daunted by problem-solving in a new domain or function.

You will...

  • Use effective communication and relationship management skills to understand, address, and expeditiously resolve account challenges
  • Develop and maintain relationships with both client leadership and administrative staff; seek opportunities to expand client relationships
  • Perform platform demo’s and trainings for prospects and current clients
  • Maintain continued understanding of product functionality and train clients on newly released product features
  • Ensure ongoing best practice utilization of the client platform; liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience
  • Leverage data driven insight to assess market trends to take proactive measures in maintaining and improving market development
  • Continuously improve account management processes

You have...

  • A few years experience working in a high touch account management or business development capacity
  • Demonstrated track record of developing and maintaining trusting and sustainable customer relationships
  • Strong verbal and written communication skills with global, cultural awareness
  • Strong work ethic with an attention to detail and follow through
  • Ability to thrive in an autonomous work environment
  • Familiarity with Salesforce preferred

You'll get...

  • 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
  • Flexible work/schedule (We anticipate this role to be based out of our Waltham, MA or Baltimore, MD office post-pandemic)
  • Health Savings Account with contributions from connectRN of up to $2,000 annually
  • Quarterly commissions
  • Flexible time off policy
  • 401k with match
  • Expense budget



Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. Additionally, to comply with the federal government's OSHA mandate, all employees must be vaccinated or test weekly for COVID-19 if unvaccinated. As a healthtech company, connectRN is committed to the health of its employees and will only hire those unvaccinated due to medical or religious exemption.


connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • MixpanelAnalytics
    • HubSpotCRM
    • SalesforceCRM

What are connectRN Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
connectRN has a volunteer-driven Diversity, Equity & Inclusion Committee which focuses on creating inclusive policy, education/training, and multi-cultural celebrations.
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
All employees are given $100 per month towards their home office expenses.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Paid industry certifications
Employees are able to pursue certification and training to further their skill set in the role they are in.

Jobs at connectRN
33

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Content
Tap to close

Senior QA Automation Engineer

connectRN
Waltham
9 hours ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Product Designer, Design Systems

connectRN
Waltham
3 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Associate QA Engineer

connectRN
Waltham
3 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Data and Analytics Manager

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Technical Recruiter

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

VP, Home Health

connectRN
Waltham
6 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Office Manager

connectRN
Waltham
6 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Onboarding Specialist

connectRN
Waltham
6 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Business Recruiter

connectRN
Waltham
6 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Account Executive

connectRN
Baltimore, MD
6 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Product Manager

connectRN
Waltham
6 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Sales Recruiter

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Recruiting Coordinator

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior QA Engineer

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Business Excellence Manager

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

People Partner (HRBP)

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Performance QA Engineer

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Community Support Trainer

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Software Engineering Manager

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Marketing Operations Manager

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Frontend Software Engineer

connectRN
Baltimore, MD
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Backend Software Engineer

connectRN
Baltimore, MD
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Director of National Expansion

connectRN
Waltham
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Sales Operations Manager

connectRN
Baltimore, MD
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Product Designer/Researcher

connectRN
Waltham
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Customer Support Representative (Rotating Schedule)

connectRN
Waltham
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Content Creator

connectRN
Waltham
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior React Native Engineer

connectRN
Waltham
2 days ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Frontend Software Engineer

connectRN
Waltham
2 days ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Backend Software Engineer

connectRN
Waltham
2 days ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Associate Account Executive

connectRN
Waltham
2 days ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Account Manager

connectRN
Baltimore, MD
2 days ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Performance QA Engineer

connectRN
Baltimore, MD
1 week ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring