Account Manager at Ricoh USA, Inc. (Charlotte, NC)

| Charlotte, NC
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Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.


Account Manager - New Business Development

Reimagine Your Future

Ricoh is an information management and digital services company connecting technology, processes, and people. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ employees solve big and small companies' problems, optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems and technology to make data accessible to people faster and with more insight than ever.

At Ricoh, we are creating a variety of opportunities for personal and professional development because we know the more capable our people are, the better results we can deliver for everyone. Discover what you are capable of in an environment where your growth is supported and your success is celebrated.

Join us as an Account Manager to solve critical business challenges, and you will cultivate new and expanded customer relationships. You will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.

Job Responsibilities

Execute Business Development
  • Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
  • Solve critical business challenges for the customer - those known and uncovered through research and questioning.
  • Understand how customers are buying, not what they are buying - focusing on their needs, not a predetermined product or service.

Excellence in Communication
  • Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
  • Articulate how buying decisions can impact the customer's financial position.
  • Develop and confidently deliver compelling presentations both in person and virtually.


Job Description Continued

Minimum Qualifications

  • Bachelor's Degree or equivalent experience required
  • 3+ years of demonstrated business development experience required
    • Experience in IT and/or Software services environment preferred
    • Understanding of document workflow solutions and processes preferred
  • Foundational knowledge of P L components
  • Ability to research and analyze customers to enable appropriate business conversations across the account
  • Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail


Additional Skills Required:

  • Adaptable, strong problem-solving abilities
  • Strong verbal and written communication skills
  • Brings thought leadership to customer engagement
  • Awareness of the business challenges and emerging trends in today's business environment
  • Stays current with Ricoh offerings and willingness to learn new products
  • Strong learning agility
  • Intermediate understanding of Microsoft Word, Excel, and Outlook


At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Become a valued member of our team. Click APPLY now or join our Talent Community for updates on future job postings.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

Click Here to view Ricoh USA Benefits
More Information on Ricoh USA, Inc.
Ricoh USA, Inc. operates in the Big Data industry. The company is located in Exton, PA and Campbell, CA. Ricoh USA, Inc. was founded in 1962. It has 15227 total employees. To see all 39 open jobs at Ricoh USA, Inc., click here.
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