Account Manager

| Atlanta, GA
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You Lead the Way. We've Got Your Back.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand - American Express' In-House Creative agency - is on journey of exciting expansion. Our ambition is to "Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence". We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Account Manager, OnBrand will report to the Account Director dedicated to their respective Business Unit [GABM / Consumer / B2B] initiatives, and lead a portfolio of marketing creative projects end-to-end, from intake briefing through creative concepting and execution, production, in-market launch, and post-launch debriefing. They will work collaboratively with OnBrand creatives, producers, and project managers as well as Amex marketing clients, brand and business unit stakeholders, and external Integrated Agency Teams to deliver best-in-class creative campaigns.

To be successful in this role, the candidate must be an excellent collaborator, self-starter, and leader, intuitively translating our clients' strategies into actionable creative considerations. They must possess an ability to adapt their communication style, content, and medium to suit the audience being served/marketed to. Executive presence, business maturity, and humility are essential for great Account Management, to successfully metabolize feedback from multiple stakeholders and translate it for creative partners and talent while empathizing with all who are collaborating.

They should have experience spearheading high-visibility initiatives while navigating rigorous timelines, and always seek to identify opportunities for improvement. The candidate must have experience working with clients, creative and project management teams and guiding the team to achieve the highest possible standards.

Day to day responsibilities include, but are not limited to:

  • Leverage strong interpersonal skills to foster deep client relationships, build trust, and manage the day-to-day client requests with internal teams
  • Cultivate new and existing relationships to drive business where relevant
  • Serve as the primary point of OnBrand contact for a given group of Marketers / Product Managers in their respective Business Unit portfolio.
  • Manage, mentor, and lead assistant account management team. Model and evangelize relationship-first mindset for Account peers, helping to build a strong culture that values clients' near-term needs in balance with creative thought leadership, while prioritizing mentorship and coaching through feedback.
  • Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation.



Qualifications:

  • 3+ years in account management at a leading creative agency or in-house brand with a proven track record of leading clients and managing direct reports
  • Strong interpersonal and communication skills
  • Capable of working one-on-one with mid-level clients and lead or contribute to multiple projects
  • Ability to clearly share information both internally and externally
  • Strong understanding of digital customer journeys, data analytics, and creative processes
  • Experience with briefing, creation, and production process of assets for multichannel campaigns
  • Experience with photoshoot / video production
  • Ability and desire to scale knowledge and learning amongst other junior (and at times senior) team members
  • Familiarity with comScore, CRM tools, and other analytics or competitive intelligence tools
  • Ability to work with a daily Project Management tool (e.g., Workfront)



Additional Details:

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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More Information on American Express
American Express operates in the Financial Services industry. The company is located in New York, NY and New York, NY. American Express was founded in 1850. It has 100703 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 129 open jobs at American Express, click here.
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