At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. Were excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Areas top companies in volunteering & giving, and one of the worlds most ethical companies. Here at Blue Shield of California, were striving to make a positive change across our industry and the communities we live in Join us!

Description:

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

The Small Business Retention team is responsible for managing and renewing existing accounts and building relationships with our internal and external partners . The Account Manager will report to the Manager of Account Management . In this role you will be responsible for maximizing retention, growth, and specialty up sales within an assigned territory. Small Business Account Managers are expected to achieve retention goals and meet objective outlined in the business plan .

Your Work

In this role, you will:

• Support Small Group accounts using knowledge of BSCA products: TRIO, Tandem PPO, ASO, Specialty and educate client on BSCA product value propositions and comparisons to competitive offerings
• Negotiate with brokers/consultant with basic understanding of the renewal process and reach out to underwriting for quotes and pricing inquiries
• Builds client relationships through brokers and communicates with non-executive decision makers
• Uses general understanding of processes that involve other functional groups: EDI, HDR, I&B, UW, Marketing, Markets, Finance, Actuaries, Legal, Network Team, HCQA, Claims and Producer Services
• Present BSCA prepared presentation decks to clients
• Retention and growth of Small Employer Groups
• Follow standard practices/procedures in analyzing situations or data to come to resolution
• Clearly articulate thoughts and present BSCA prepared presentation decks
• General understanding of the renewal process
• Updates Shield Link with accurate, thorough, and timely information

Qualifications:

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires a DOI Life/Health License
• Requires at least 3 years of prior relevant experience
• Expert knowledge of the health care industry and related benefit products and services
• Proven track record of understanding the customer and their underlying needs
• Can interpret and articulate reasoning behind rate calculations
• Has negotiating skills
• Proven excellence in Account Management skills and Account Retention

Our Values

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals