Account Manager (Remote Eligible)

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Please be aware that while this is a Remote role, we can only consider applicants who currently have employment authorization to work within the United States at this time.

At Relatient we're on a mission to make access to healthcare simpler.

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We've been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Relatient offers a variety of benefits that were designed to meet the needs of our employees including health and wellness benefits, employer paid life insurance, 401K with employer match, unlimited PTO, and more.

We are currently looking for an Account Manager to join our team.

The Account Manager will have primary responsibility for establishing relationships with identified accounts to promote client retention and portfolio expansion across their assigned pool of clients. This includes responsibility for managing client concerns or escalations, providing feedback internally on areas of product/service dissatisfaction, and working towards an established set of Account Management-focused KPIs. An additional element of this role will be centered around internal renewal strategy development and renewal process/documentation improvement.

Responsibilities of the Account Manager:
  • Accountable for all aspects of client revenue maintenance and growth
  • Manages all aspects of client renewal activities
  • Proactively identifies and manages revenue and relationship risk, including involving leadership team when situationally appropriate
  • Develops strategy for account in concert with the Customer Success and leadership team. Primary responsibility for executing on deliverables and milestones including renewal strategy, pricing, contract terms, and growth.
  • Stratifies book of business based on client needs, decision points, revenue generating opportunities and risk.
  • Manages and responds to day-to-day client issues
  • Implements a standing cadence of proactively scheduled client interactions. In combination with Customer Success Team, uses client interactions to report progress on goals, relevant product updates, and identifies opportunities to expand client relationship and portfolio
  • Brings meaningful teaching points to clients at every interaction; seeks to demonstrate and support clients in maximizing investments in the Relatient/ Radix products at every opportunity
  • Owns documentation and reporting on account activity
  • Adheres to Salesforce documentation and reporting in a timely and complete manner.
  • Tracks and ensures compliance with contract dates, terms, and other aspects of contractual specification.
  • Serves as expert for all contractual obligations for each client and coordinates with relevant internal teams (sales, support, product and customer success) to track and ensure compliance with terms.
  • Identify and lead up-sell opportunities and understand client contracts to other products and service offerings in support of the company strategy
  • Serves as quarterback of upsell opportunities that draw on the expertise of other internal commercial teams.


Skills and Qualifications:
  • Bachelor's Degree or equivalent work experience in lieu of degree is required
  • 3 or more years of experience in Account/Renewal Management or related field is preferred
  • Healthcare IT/Consulting experience is strongly preferred
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Technical aptitude and ability to learn software programs
  • Knowledge of technologies such as networking, internet technologies, web servers, XML, and database structures
  • Experience with Customer Relationship Management (CRM) software such as Salesforce
  • Ability to work in cross-functional team environments
  • Demonstrated success in working towards change with a spirit of collaboration, urgency, and flexibility.
  • Proven track record of working in a goal-oriented and self-directed environment


Travel:
  • Some travel required, approximately 15-25% of the time


About Relatient

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We've been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Relatient is an equal opportunity employer.

To learn more about our organization, please visit www.heydash.com.

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More Information on Relatient
Relatient operates in the Healthtech industry. The company is located in Franklin, TN. Relatient was founded in 2014. It has 112 total employees. To see all 10 open jobs at Relatient, click here.
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