Account Manager, PBF at Fivetran

| Colorado, CO
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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Embedded Account Managers own existing customer relationships with Fivetran’s ‘Powered by Fivetran’ embedded customers and convert new logos to adopt the embedded use case by selling into our existing customer base. As part of the sales team, AMs are the main point of contact for existing users, and will be instrumental in driving adoption and growth with the ultimate goal of creating advocates out of our customers. The main KPIs of this role include Net Revenue Retention (NRR) through renewals and converted logos from existing business (non-embedded customers). 

AMs will work cross-functionally with customer success, support, solution architects, sales engineers, marketing and other teams to expand existing embedded accounts and win new customer accounts to grow PBF revenue. AMs will work alongside customer success managers to identify and help with embedded expansions to additional areas of the customer’s organization. They will also act as an internal advocate for customers, and bring customer insight to appropriate teams to constantly improve business value for our customers. 

Account Management at Fivetran isn’t about by-the-numbers ‘check-ins’ with customers - our regular customer conversations are informed by a deep empathy with our customers’ business needs, and a data-driven understanding of their current product usage. As a fast growing company, AMs will have the opportunity to help shape strategies for a critical component of Fivetran’s business.

    • Cultivate Great Experiences: For customers, co-workers and partners.
  • Analytical Skills: We are a data-driven company, just like our customers! It’s important to have the ability to process qualitative and quantitative data, and draw insightful conclusions from it.
  • Strategic Thinking: Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends. 
    • Communication. Speaks and writes clearly and articulates without being overly verbose. Maintains this standard in all forms of written communication, including e-mail. 
    • Adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. 
    • Initiative: Seeing a problem to be solved and solving it or raising issues with proposed plans, methods or solutions.
    • Organization. You are extremely organized. You are able to juggle lots of things at once while not letting anything drop.
    • Attention to detail: Ensures full completeness of proposals, plans and communications
  • Enable Others: Leverage knowledge and experience to raise others knowledge and ability to apply it to diverse situations and problems
Industry Expertise:
    • Domain: Saas - experience in data/analytics tools a plus, customer success, account management, sales (quota-carrying roles), technology focused applications
  • Technology:  Proficient in general data analysis and Gsuite/Office applications.  Knowledgeable in SQL, REST API, Cloud Platforms (Google Cloud, AWS, Azure), and at least one of Marketing, CRM, HRM, or ERP SaaS applications.
  • Background: 
    • Has had a quota-carrying role, and been customer facing. Ideally worked with OEM or enterprise customers.
    • Track record of hitting or exceeding targets for customer retention.
    • Worked with customers on product adoption, while being an advocate for the customer internally. 
    • Experience negotiating contracts with customers.
    • Ability to translate technology concepts into business value, being customer-centric in their communication.
    • Experience with Salesforce, Looker a plus.
    • Keen analytical and problem solving skills.
    • The right balance of self-confidence and humility to lead as an individual contributor.
Key Outcomes:

This individual contributor must consistently deliver the following:

  • Drive positive customer experiences by collaborating with team members internally, and demonstrating value for customers.
  • Renew customers and identify potential risks, along with mitigation strategies. 
  • Identify and convert opportunities for expanded embedded use to drive more revenue for the Powered by Fivetran segment. 
  • Assess customer health on an ongoing basis and create plans to consistently drive positive outcomes, ultimately leading to customer advocacy.
Perks and Benefits:
  • 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
  • Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
  • Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
  • 401k match program
  • Eligible donation match program
  • Monthly cell phone stipend
  • Work-from-home equipment reimbursement for your home office setup!
  • Professional development and training opportunities
  • Company virtual happy hours and fun team building activities
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter benefits to help with transit and parking costs

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every yea
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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