Paylocity is an equal opportunity employer.
Don't just land a job. Launch your future.
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.
Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let's go forward together.
Job Overview
Paylocity is looking for a dynamic and enthusiastic individual seeking to expand their career into the global payroll industry. Account Managers are the main point contact for their clients. They build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services and processes which best fit the individual needs of the client. They also aid internal departments by collecting information and assist in the processing and analysis of client data and escalations.
To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
Responsibilities and Duties

• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about client behavior.
• Keeping accurate records pertaining to client account notes.
• Maintaining updated knowledge of company products and services.
• Resolving escalations and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the overall experience.
• Working with clients to answer their questions about how to best utilize company software to process payroll and establish process flow.
• Setting up user accounts and beginner level training on company software.
• Setting up and training on special features or introduce new features as they are released.
• Communicating with vendors to resolve problems, gain better understanding of correct process and analyzing escalations.
• Setting up and managing conference calls with client and vendor to clarify questions or concerns.
• Intervene in urgent situations where there may be a security breach or timely payroll funding assistance is needed.
• Providing service quotes and follow process for invoicing.
• Answering routine invoicing questions.

Qualifications

• Previous payroll industry experience.
• Payroll processing or HRIS systems experience ideal.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.
• Bachelor's degree in related field preferred

Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:
• Education & Awareness
• Client Community
• Company Representation
• Advocacy & Support
• Fairness & Equality
• PCTY Gives
Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
This role can be performed from any office in the US. The pay range for this position in Colorado is $47,843 - $80,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.